Customer Service High School

*** ***** ** *

Lanoka Harbor, NJ

347-***-****

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QUALIFICATIONS AND SKILLS SUMMARY

Enthusiastic high school graduate with outstanding work history and experience in multiple fields

Dedicated, service oriented team member; motivated to work efficiently without direct supervision in busy environment, handling many tasks simultaneously. Adhere to company rules and policies; use balanced judgement in decision making.

Exemplary communication/interpersonal skills; good listener. Interact positively with a wide range of people of various ages, cultures and socio-economic levels. Display empathy and consideration for others.

Exceptional organizational skills; able to prioritize workload and multi- task to meet deadlines. Take pride in providing dynamic customer service

EMPLOYMENT HISTORY

Childcare Worker/ Babysitter 2012- Current

Responsible for the safety and well-being of infants, pre-school age and school age children for at least 5 families; This is to include caring for and entertaining the children

Encourage developmental learning through learning games, reading, singing and writing

Assist parents with teaching programs that were specified to particular age groups

Collaborate with parents to plan and implement activities, e.g., circle time, songs, dancing and crafts.

Prepare and serve nutritious snacks throughout the day.

Walmart, New Jersey May 2015- August 2015

Retail Associate/ Stocker

Monitored receiving, check in, and stocking of merchandise to verify accuracy

Assisted store manager in merchandising and store layout to feature new items

Under general supervision performed customer service, cash handling, stock taking and merchandising displays

Processed and received customer payments for goods by cash providing correct change as required

Priced items and rotated stock by bringing old stock forward on shelves during slower times

Developed a thorough understanding of operating registers, inventory guns and other computerized equipment within the store

Applebee’s, New Jersey September 2015- Present

Hostess

Responsible for welcoming, greeting and bidding farewell to all patrons entering and leaving the restaurant

Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills

Delivered personal attention to customer to ensure high levels of satisfaction, to generate repeat clientele, and to encourage word of mouth referrals

Developed rapport with customer and fostered cordial atmosphere, successfully anticipates customer needs

EDUCATION

Graduate 2014, Lacey Township High School, Lanoka Harbor NJ

VOLUNTEER

Volunteered within the community while teaching for a day at Franz Sigel Public School

Involved in program to work closely with young children and aide teachers throughout the class

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