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Customer Service Project Manager

Location:
United States
Salary:
40K - 50K
Posted:
May 03, 2016

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Resume:

TINA P MCLAUCHLAN

*** ******** *****, ******** ****, NC 28016 acul83@r.postjobfree.com 704-***-****

QUALIFICATIONS

●Dedicated professional that leverages leadership and expertise in materials management, production planning, process development and implementation to optimize efficiency for diverse operations.

●A results-focused leader with skills in devising and executing detailed strategies that drive “big-picture” success.

●Accomplished problem solver adept at pinpointing issues and taking swift action to maximize performance.

●Committed team player with excellent communication and interpersonal skills with colleagues and executive management.

●Effectively relates complex technical issues to both technical and non-technical audiences.

INFORMATION TECHNOLOGY SKILLS

MS Access, SQL server, Crystal Reports, Microsoft Office & Visio,Microsoft Project, Lotus 123, SAP, Baan, Visual ERP, Easy Label, SFDM, JDEdwards (One World), JD Edwards 9.0, and Oracle Share Point and RFGen Barcode Software

PROFESSIONAL EXPERIENCE

American Tire Distribution, Huntersville, North Carolina 03/2015 - Present

Planning System Analyst

American Tire Distribution (ATD) has more than a hundred distribution centers that delivers daily to businesses selling tires. My duties include planning and forecasting for these distribution centers. I monitor daily request for unblocking material that has been discontinued from vendors or pricing issues. I block items that are no longer moving well and coordinate with the distribution centers to move inventory between them when items are moving slower in some and faster in others. I also do daily, weekly and monthly reporting of inventory to our vendors as well as our distribution centers.

Springs Creative, Rock Hill, South Carolina 03/2013 - 10/2014

Supply Chain/Material Control Analyst

Responsible for the complete supply chain cycle of the products produced for the Firegard division. This included planning and scheduling between plants as well as daily, weekly and monthly reporting to customers. Responsible for bill of material and costing accuracy in J D Edwards as well as keeping commitments to customer forecasts. Was able to reduce inventory by over two million and reduce costs by moving materials between plants in a cost effective manner.

RSI Home Products, Lincolnton, North Carolina 01/2009 – 02/2013

Business Analyst

●Supported the daily operations at the Lincolnton facility while leading continuous process and cost reduction improvements that relate to all branch plants (branch plants are located in Anaheim, Ca, Dallas, TX and Mexico).

●Responsible for meeting with managers to analyze their software and process requests.

●Wrote the functional specs for our programming requests, and created training documentation that was then posted to internal SharePoint.

●Led and supported Rack ID, MRO scanning, Label Cage, Maintenance WO project, RFGen software upgrade and various process improvement projects.

●Chosen as the lead in project upgrading JD Edwards from One World to the 9.0 version.

●Worked with the planning, purchasing, inventory and shop floor control groups to resolve JD Edward issues that arose during the upgrade.

●These tasks involved digging into the set-up of items, forecasts, work orders, engineering, sales order and resolving MRP supply and demand scheduling issues.

●Duties also included help desk support. Set up new users in Windows, email and RFGen. Reset passwords for all systems when requested. Help desk support included phone, printer, copier and custom program problems.

Optical Experts Mfg. Charlotte, North Carolina 06/2003 –12/2008

System Administrator

●Replaced Excel spreadsheets with live data.

●Conducted studies to understand the significant requirements for each department and/or steps of their processes.

●Wrote Access program to track customer orders through plant (used for 10 months).

●Selected and implemented Visual ERP software as Project Manager.

●Added additional Visual functionality to software (i.e. labor tracking and material barcode processes).

●Designed a ‘configurator’ for a programmer to write, and then trained customer service to operate.

●Wrote numerous custom reports using Crystal and MS Access.

●Created customer labels with Easy Label and Loftware using ODBC source technology.

●Integrated batch processing programs between UPS, FedEx and SQL Server applications.

●Implemented various process enhancements for inventory management, shipping, purchasing and accounting.

Osprey System, Charlotte, North Carolina 10/2002 – 02/2003

Contract Consultant

●Responsible for building a solid business process model from order to cash using best business practices with SAP software. The main objective was to cut down the implementation of SAP software from 18 months to 3 - 6 months time. This increased their share in the market place.

●Using Visio, created business process diagrams, linked the diagrams to Word and Excel documents that gave end users detailed assistance for data entry and better understanding of what each field represented and its output in SAP.

●Met deliverables and extended my engagement to evaluate other units, recommend enhancements, and trained staff.

IBM, Atlanta, Georgia 09/1998 – 07/2002

Senior Consultant

●Recruited to design and implement business process and manufacturing software solutions for global clients using Baan software.

●Besides implementing software, worked with a team that saved failed projects. Projects were taking longer than expected, the clients had large investments in the projects, but the projects were stalled.

●Team would go in and evaluate where they were and responsible for getting them back on track.

●Responsible for the manufacturing areas which included warehousing, shop floor control, purchasing and planning activities.

●As with Okuma, many times responsible for training on basic planning and scheduling as it related to their particular business.

●Named Manufacturing Lead on multiple projects; evaluated operations, resolved critical issues, and trained staff.

●Key player on development team charged with creating industry-leading high-tech service offering; delivered client presentations and supported capture of major accounts using both Baan and SFDM.

Okuma Machine Tools, Inc. 10/1988 –09/1998

Production Planner/ Manufacturing Specialist

●Hired as a production planner for this make-to-order business.

●Performed the daily planning and scheduling duties for lathes and machining centers for 6 years.

●After 6 years, promoted to the warehouse to assist in setting up a Kanban and JIT program to lower inventory and increase inventory turns.

●During this time, worked to set up root cause documentation and vendor certification forms as well as visited vendor sites to resolve quality problems. After 2 years, assigned as a manufacturing and warehouse specialist to a team to implement a Y2K ready software.

●In addition to the selection and implementation, also taught upper management MRP classes dealing with how data flows from order-to-cash.

●Assigned to set up our parts and service department with a call management system that was directly linked to service work orders and assisted them in tracking all their spare parts inventory.

●Appointed to lead large-scale manufacturing systems conversion project to achieve Y2K readiness using Baan software.

●Evaluated, selected, customized, tested and implemented solutions; met 100% of corporate objectives.

●Developed strategies that improved materials management; consistently met production schedules.

●Used the Kanban concept to implement JIT for assembly line.

EDUCATION AND CERTIFICATIONS

ECPI College of Technology, Charlotte, NC, Diploma, Business Computer Applications (1995)

Certified Business Process Consultant

US Navy Veteran; Plane Captain of the Year (1985)



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