Resume

Meena .B.Munde.

Old Barrack T-***,

Room No.5(B)

Chembur Colony

Mumbai –400 074.

Mob: 981-***-****/845-***-****.

Email id : acul7m@r.postjobfree.com

Objective :

A motivated teacher, seeking an opportunity to share my knowledge and contribute to educate students and help them develop their ability and enhance their skills.

Personal Strength :

Confident, Patience, Creative, Caring attitude.

Experience :

oWorked with Prudence International School from July 2014 till April 2015 for one year as Preprimary

Co-ordinator and preprimary teacher.

oWorked with Podar Jumbo Kids as Sr. Kg.Teacher from June 2013 March 2014.

oWorked with WNS Global Services Pvt Ltd as Sr. Customer service executive from 8th December 2011 till March 2013.

oWorked with Tata Teleservices Maharashtra Ltd from June 16 2006 till Mar 2011 for 4 yrs and 9 months

as Customer Service Assosiate.

oWorked With Spanco Telesystem & Solution as Sr. Customer Service Executive from Dec 2003 till Nov 2006 from 2yrs and 5months.

oWorked with Video Trims as Recepitionist /Accountant from Dec 2001 till May 2002 for 1yr & 5 months.

Job Profile :

Prudence Internation School (IGCSE)

Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.

Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.

Establish and enforce rules for behavior, and procedures for maintaining order.

Observe and evaluate children's performance, behavior, social development, and physical health.

To meet parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development.

Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.

Podar Jumbo kids

Preparing classroom material and present students in different forms like role playing, visual aid and through games.

Co-ordinating with supporting staff with regards to pick and drop facility for children considering safety of children.

Reading story books with morals to make children understand values.

Discussing children’s issues with their parents, supervisors and with regards to their health, behavior, emotional development.

Teaching basic skills of understanding things, colours, shapes and also hygiene .

Arranging interactive activities for children to develop their creativity.

Play different games which helps them to learn and grasp things faster.

Making progress reports of children and discussing with their parents on monthly basis.

WNS Global Services Pvt Ltd:

oResponds to emails from the customers to answer queries and inquiries, provide information and handle complaints regarding the organization’s products or services.

oUnderstands customer query and responds to it ensuring that all queries / concerns are answered via Email

o Answers customer questions in a clear and concise manner using full sentences without grammatical and spelling errors

oUpdates relevant information accurately into the client’s systems

oGuides the customer to relevant web pages in the client website that offer the information they seek, if appropriate.

o Responds to customers in the prescribed format given by the client.

oMakes use of polite and appropriate language while answering customer queries.

Tata Teleservices Maharashtra Ltd :

oMotivating and inspiring the team to surpass their potential.

oImproving the team and facilitating the communication among the members of team.

oMonitoring, organizing, and coaching team on a day-to-day basis.

oEnsuring that the employees follow their Break-schedules properly as designed.

oHandling escalated calls, complaints, questions, and queries as necessary.

oFacilitating cross-functional communication within employees for improved working condition.

oCarrying out team meetings and actively participating in the monthly and weekly meetings.

oDocumenting general reports on each team member s performance and targets as well as ensuring that they exceed the targets.

Spanco Telesystem & Solution Ltd.

oHandling queries and closing in back end.

oFloor Supervisor taking Escalations Calls.

oPreparing Reports of the team.

oRecording and maintaining quality reports and files of each CSA for reference and performance analysis.

oDesigning Incentive plans to motivate CSA's with respect to quality.

oCall Barge-In’s

o Screen Barge In

o Scalability of Call Recording

Video Trims:

oAttending visitors and guiding them with their Queries.

oHandling Petty Cash.

oTimely payment of all recurring and non-recurring bills, utility bills & staff reimbursement.

oEnsuring availability of stationery and other consumables and making sure these are acquired in a timely manner as per office requirements.

oEnsuring timely renewal of service contracts (like AC, Computers etc).

oArranging for repairs & maintenance of office equipment, electric fixtures, furniture & fixtures.

oManaging incoming & outgoing couriers and maintaining records of the same.

oMaintaining daily attendance register.

oArrangement for Air/Train tickets and hotel bookings.

Academic Profile :

Early Childhood Care & Education in May Delhi Board certified.

H.S.C Passed in the year 1999-2000 from Shree Santan Dharam Jr. College.

S.S.C Passed in the year 1997-98 from Sadhu Vaswani High School.

Professional Qualification

1.Computer Operation With Ms Office.

2. Typing 30 W.P.M Govt Certified

Personal Profile :

Father’s Name : Baburao Rangnath Munde.

Date of Birth : 04 Jan 1981.

Marital Status : single.

Language Known: English, Hindi, Marathi.

Date :

Place : (Meena Munde)

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