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Customer Service Manager

Location:
Princeton, NJ
Salary:
Over $15
Posted:
May 03, 2016

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Resume:

Ganapat patel

** ******* *** ● Princeton, NJ ****0

H. 201-***-**** • acul7f@r.postjobfree.com

Objective

Seeking a challenging Retail position in a fast paced environment that will allow for personal growth and career advancement.

Skills

Team leader with diversified experience in pharmaceutical manufacturing, quality assurance and safety. Strengths include strong problem solving, motivation skills with ability to develop effective solutions that positively impact operation issues.

Education

1964 - 1969

Chanasma High School

Gujarat, India

PROFESSIONAL EXPERIENCE

2007 – 2013 Glaxo Smith Kline

• Knowledge and understanding of technical aspects of the position and operating equipment affectively.

• Responsible for safety procedures while performing job (use proper safety equipment)

• Responsible for taking action to correct unsafe conditions or behavior.

• Followed Standard Operating Procedures (SOPs)

• Accurately completed documentation (i.e. batch records, cycle counts, etc.)

1999 – 2006 Lucky Bill’s

Owner and Manager

• Full responsible for operation and maintenance of retail store.

• Responsible for all customer service related matters.

• Responsible for the safety of all customers and employees on store premises.

• Responsibilities involve supervision, marketing, profitability and sales, reporting, purchasing, resale pricing, inventory, service, maintenance.

• Planning and arrangement of transportation and loading.

• Responsible for numerous licenses, NJ Lottery, NJ Tobacco, NJ Health and Food.

1992 – 1999 Par Pharmaceuticals

• Extensive hand on experience in blending, compression and imprinting beta press cotton.

• Assisted Production Supervisor in establishing departmental procedures to enhance cGMP’s standards.

• Optimizes product to product and batch to batch changeover to reduce the cleaning time.

• Ensured the equipments are cleaned and properly set for production, keeping in compliance with FDA, DEA and OSHA regulations.

• Complete knowledge in processing of product batch records, documentation entries throughout manufacturing process to ensure closure and postings of batch records in the manufacturing department.

• Lead manufacturing personnel to optimize resources in production, quality and productivity while maintaining a high level of support.

1988-1992 Invamed Pharmaceuticals

• Lead a team of 25 employees. Successfully cross-trained in packing, filling and documentation of all activities.

• Determined causes of non-conformity with relation to product and training issues. Results were increase in the production and successful cross-training of personnel.

• Created and implemented proper safety procedures to reduce and/or eliminate the risk of occupational injuries.

• Develop spare parts inventory for all equipment to reduce downtime.

• Maintained impeccable inventory control record using First in First Out (FIFO)

1985-1988 Liquor King

Owner and Manager

• Responsibilities involve supervision, marketing, profitability and sales, reporting, purchasing, resale pricing, inventory, service, maintenance.

• Responsible for all customer service related items.

• Employee payroll, training, supervision and time management.

• Responsible for numerous licenses NJ Lottery, NJ Tobacco, NJ Health and Food, NJ Liquors.

• Bookkeeping and financial reports

1980-1985 Hartz Mountain

• Shipping and receiving

• Fork lift operator



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