JANICE BEVERLY

**** **** ***** **** #***

WICHITA, KANSAS, 67212

316-***-****

acul79@r.postjobfree.com

QUALIFICATIONS SUMMARY

Resourceful team player who excels at building trusting relationships with patients and colleagues.

Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.

Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.

Over 12 years of Excellent Customer Service Skills

WORK EXPERIENCE

WICHITA NEPHROLOGY GROUP WICHITA, KS

Lead Patient Coordinator July 2003 - Present

Greets and assists visitors, patients, etc.; obtains initial patient information; answers phone calls and responds to inquiries; refers, routes, or places calls; places patient follow-up calls.

Collect statistics; compose correspondence and record patient information in the chart using the Pulse system for electronic records.

Performs office support for the clinical practice; schedules surgeries, services, and appointments using the proper CPT and ICD-9/10 codes; may assist with master schedule, prepares referral forms for tests, procedures, consults with specialty physicians; obtains x-rays and test results; verifies benefits and assists with various insurance protocols; precertifies tests and procedures.

Collaborates with department leadership to ensure performance of daily activities.

Patient Care Assistant to Pediatrics July 2003 – March 2014

Worked closely with Dr. Wardy, his team of Nurses, and Social Worker to insure our pediatrics clinic every Friday ran smoothly.

Greets patients and parents, obtained patient information, and set up appointments.

DILLARDS WICHITA, KS

Certified Foundation Fitter/Sales August 2006 - August 2014

Responsible for creating and maintaining a long-term relationship with the customers in order to achieve sales goals and provide a great customer service experience.

Created floor displays and performed all bra fittings.

Responsible for stock and inventory functions, such as labeling and price marking items. Handled payment transactions informing customers of exchange and return policies.

OCCUPATIONAL ENVIRONMENTAL MEDICINE WICHITA, KS

Receptionist / Medical Coder March 1996 - July 2003

Registers new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information.

Responsible for managing the multi-phone line by answering the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.

Assembling and preparing medical records by numerical order. Analyzed medical information for Hospitals, Physicians, Attorneys, and Insurance Companies. Protects patient confidentiality by making sure protected health information is secure by following HIPPA guidelines.

EDUCATION

NATIONAL HEALTHCARE ASSOCIATION WICHITA, KS

Certified Medical Administrative Assistant Feb 2014

ASHWORTH COMMUNITY COLLEGE – ONLINE WICHITA, KS

Medical Office Assistant, Nov 2013

Certified Medical Office Assistant

VCMM CPC WICHITA, KS

Medical Coding Course

ADDITIONAL SKILLS

Data Entry

Pulse/Electronic Records

Microsoft Word and Excel 97 and 2010

Multi-phone line

Multi-tasking

Timely and Accurate typing skills

Problem Solver

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