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Customer Service Training

Location:
Texas
Posted:
May 03, 2016

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Resume:

VANESSA SMITH

Phone: 713-***-****

Email: acul1t@r.postjobfree.com

Headed up employment marketing initiatives, branding campaigns, internal referral programs, and developing employees engagement metrics and retention programs. Developed the corporate policy for talent bench-marking, talent assessment, and interviewing policies.

Education & Training

Bachelor of Business Administration, Texas Southern University

Licensed Realtor, Houston, TX

Areas of Expertise

Recruitment Strategies

Prospecting Skills

Manage Recruitment process

Negotiation Skills

Persuasion Skills

Developed College Recruitment programs

Presentation Skills

Hiring/Training

Client Relationships

Customer Service

Counsel candidate on corporate policies

Professional Experience

CONSULTANT, Houston, TX 2014-PRESENT

Aim to improve an organization’s position or profile by helping to solve problems, manage change and improve efficiency.

Key Accomplishments:

Provide training, coaching and mentor recruiters to high level of performance

Conduct training on the recruiting life cycle

Conduct Leadership Training for Directors

Conduct training on the different sources to us for recruiting

Customer Service training on how to have repeat customers

Assisted client in securing a 15% increase in profit from previous month

Developed operational budget

Oversaw the overall operations

UEI, Houston, TX 2013-2015

Director, Corporate Admissions/Recruiter

Oversaw the startup process, procedures and operations of the company. This included recruiting, hiring, training, interviewing, and coaching recruiters. Communicated with HR to build best practices to ensure we are one voice. Developed strategies and plans for recruitment and other intangible products.

Key Accomplishments:

Consistently exceed company’s target

Voted #1 Director of Recruiter for a consecutive 13 months

Managed the recruitment process and life-cycle

Identified and applied qualitative and quantitative plans to exceed company’s goals to success

Managed and trained a team of recruiters, support staff and department managers on different tactics for improvement within their area department

Managed 80% of the staff to advancement position levels

Partnered with Human Resources to build best practices

Assisted with organization improve of attrition and retention rates

Education Affiliates, Houston, TX 2011–2013

Director of recruiter/Admissions

Trained and developed recruiters on identifying potential students who were college ready by interviewing them. Mentored and motivated recruiters to reach their daily and weekly target which allowed the team to hit the monthly target.

Key Accomplishments:

Developed 90% Closing ratio due to training recruiters

Identified training needs of recruiters to increase the daily volume of new client

Motivated, coached, and mentored recruiters to meet or exceed target

Applied quantitative and qualitative skills through coaching and positive feedback that resulted in higher performance

Manage, recruit, hire and train recruiters and develop personnel in accordance with company policy

Partnered with Human Resources to build best practices

Managed the recruitment process and life-cycle

Career Education Corporation, Houston, TX 2007–2011

Talent Acquisition Manager

Managed the implementation of the company guidelines and strategies, for recruiting qualified candidates for all positions in the company.

Key Accomplishments:

Identified future staff needs and proactively recruiting sourcing

Developed recruitment strategies

Assisted with both external and internal hiring efforts

Worked for internal teams and hiring managers to assist with recruitment efforts

Developed college recruitment process

Partnered with Human Resource for best practices

Counseled the candidate on corporate benefits, salary and corporate environment

Supervised recruiters

Managed the recruitment process and life-cycle, including initial assessments, interviews and offers

Genesis Vocational Training, Houston, TX 2000–2007

Director of Recruitment

Managed the implementation of the company guidelines and strategies, for recruiting qualified candidates for all positions in the company.

Key Accomplishments:

Worked for internal teams and hiring managers to assist with recruitment efforts

Assisted with both external and internal hiring efforts

Developed job descriptions

Developed recruitment strategies

Identified and source appropriate talent for current open roles within the organization

Identified future staff needs and proactively recruiting and sourcing

Managed the recruitment process and life-cycle, including initial assessments, interviews, and offers

Counseled the candidate on corporate benefits, salary and corporate environment

Developed college recruitment process

Lead, developed and coached a team of recruiters



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