Anthony Joseph Austria

** ***** **. ***. ******** St. Proj. 7 Quezon City

Cell phone No.: (091*-***-****

acul1h@r.postjobfree.com

OBJECTIVE

To be come a part of a company where my skills and experience will use and rigorous responsibilities that comes with the job will instigate me to perform better.

WORK EXPERIENCES

SYKES ASIA

Technical Support Analyst - Foxtel

Shaw Boulevard

Mandaluyong City

May 2014 - April 2016

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Follow standard processes and procedures.

Logging and keeping records of customer queries.

Updating self-help documents so customers can try to fix problems themselves.

Investigating, diagnosing and solving equipment faults.

Follow up and make scheduled call backs to customers where necessary.

STREAM GLOBAL SERVICES

Customer Service Representative - AT&T

Shaw Boulevard

Mandaluyong City

Tel. No.: 916-5670

March 2012 - January 2013

Effectively manage large amounts of incoming calls.

Answering product and service questions; suggesting information about other products and services.

Provide accurate, valid and complete information by using the right methods/tools

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint.

Selecting and explaining the best solution to solve customer's queries.

SM DEVELOPMENT CORPORATION

Property Specialist

One E-com Center, 10th Floor Harbor Drive

Mall of Asia Complex, CBP-IA Pasay City 1300, Philippines

December 2010 – June 2011

Convincing prospective clients that your agency is the right one to handle their sale and agree the terms

Assisting customers in buying the properties that is most suitable to their needs.

Making appointments and showing buyers around a property.

Finding buyers in a position to proceed with purchase and willing to pay an acceptable price.

Referring buyers to mortgage arrangers for quotations and advice.

VISION X PHILIPPINES INC.

Customer Service Representative Tier2 / Sales Representative

16F RCBC Plaza Bldg. Tower 2

Ayala Avenue Cor. Gil Puyat Ave. Makati City

Tel. No.: 899-22-00

September 2007- May 2010

Respond promptly to customer inquiries.

Manage customers' accounts.

Handle and resolve customer complaints.

Direct requests and unresolved issues to the designated resource.

Set up new customer accounts.

Communicate and coordinate with internal departments.

EDUCATIONAL BACKGROUND

College

2007 AMA COMPUTER UNIVERSITY

B.S.B.A. Major in Management Information System

Project 8, Quezon City

High School

San Beda College

Mendiola, Manila

Elementary

St. Mary’s College

Mother Ignacia St., Quezon City

PERSONAL INFORMATION

Nickname : A.J.

Date of Birth : May 13, 1982

Age : 33 years old

Sex : Male

Nationality : Filipino

Religion : Catholic

Language Spoken : English, Filipino

Civil Status : Single

CHARACTER REFERENCE

Dr. Manuelito Esmane

General Manager Hoseki Pearl

Podium, Ortigas

Tel. No. 415-2498

Mr. Ben Se

B.I. NAIA International Airport

Tel. No. (0917) - 5245426

Mrs. Benilda San Juan

Manager Duty Free Philippines

Cell. No. (092*-***-****

Contact this candidate