Israel Harris III

***A La Mesa Terrace, Sunnyvale, CA 94086

Cell: 650-***-****; Email: acul0t@r.postjobfree.com

OBJECTIVE Secure Sales Director/Business Development Position

SUMMARY Influential business leader, critical thinker, proactive professional with extensive experience in Business Development, Sales, Leadership, Marketing and Customer Service, general property management, lease negotiation, budget planning, staff development, contract management, and vendor relations. Highly successful policy, communications, and operations specialist able to manage multiple buildings/projects, optimize productivity and efficiency, and cut costs. Take-action solutions provider able to assess situations, set strategic goals, complex problem solving, and achieve results. Strengths include planning, organization, tenacity, resourcefulness, and integrity. A passionate individual driven by the limitless possibilities of what a team can do when working together towards a common goal.

PROFESSIONAL EXPERIENCE

Regus Group, Silicon Valley, CA

Area Director (November, 2014 – January, 2016)

Managed sales, operations, recruiting, financials and overall profitability of the entire Silicon Valley area (14 locations). Responsible for identifying real estate opportunities, market analysis, and investment case proposal

Actively obtained large space requirements and closed multiple full facility deals.

Grew area by 27% while achieving record breaking profitability for 13 consecutive months.

Achieved the highest monthly sales performance on average for the past 13 months.

Led a diverse group of over 50+ employees to become one of the highest performing teams in the company with the largest per-person sales contribution. Provided consistent mentoring, coaching, and performance management.

Recruited talent for region’s staffing needs. Expanded team scope and developed a formal on-boarding plan.

Promoted top performers who are now in leadership roles throughout region.

Prepared financial reports for upper management on area performance. Analyzed data to note trends and pinpoint areas of focus: P&Ls for center and area, daily sales report, lost leads, pipeline, occupancy, and many others.

Multi-unit management of more than $20 million annual revenue, sales and operations leadership and management, training, strategic planning, budgeting, and leadership qualifications.

Skilled in team development, staff training and performance management to meet/exceed operational and financial goals. Establish standards, embrace visions, and ability to see the “big picture.” Create positive morale and attitude.

Detail oriented, resourceful and creative problem solver with forward-thinking abilities to conceptualize and implement solutions that increase profit margins.

Created and rolled out several region-wide initiatives:

*“Profit Drivers” training, which helped area directors, general managers, and center teams identify and manage business priorities

Regus Group, Mountain View, CA

General Manager (May, 2014 – October, 2014)

Responsible for overseeing all aspects of sales and operations for the center Achieve and maintain center sales in conjunction with my staff, as well as achieving and maintaining the center’s marketing and financial objectives. Retention, expansion and renewal of current client contracts

Increased center workstation occupancy from 63.7% to 100% in 32 days.

Increased workstation revenue from $90,129 to $145,623

Continue to manage broker allocations for General Managers in the San Francisco / Silicon Valley areas

Lead weekly broker calls for General Managers in San Francisco / Silicon Valley áreas

Provide training and sales advice to General Managers and Area Directors throughout North America.

Assist globally with training, best practices and collateral for bróker outreach.

Perform duties of the Coaching General Manager position

Regus Group, Silicon Valley/San Francisco

Business Development Manager (2011 – April, 2014)

The Business Development Manager (BDM) is responsible for new business growth through outbound networking with real estate brokers.

Responsible for generating new business revenue in the San Francisco/Silicon Valley markets

Generate revenue through proactive lead generation and reactive selling

Meet or exceed the sales targets/metrics, such as revenue targets, deal volumes, conversion ratios and calls/visits.

Network with commercial property agents, 3rd party contacts, local community, and develop local partnerships in order to generate new business.

Grow business from existing customers through referrals to drive expansions and new sales into other territories.

Develop a high level of territory knowledge within all the following areas: competition, industry segments, market segments, target companies

Managed broker firm allocations for Area Sales & General Managers in the Bay Area.

Regus Group, Silicon Valley

Area Sales Manager (2009 – 2010)

The Area Sales Manager (ASM) is primarily responsible for generating new business revenue through self-generation of leads, local community networking, working targeted account leads and actively engaging in the broker community/commercial agent channel.

CEO Award winner for meeting sales goal twelve consecutive months. One of only two people worldwide to do so.

Regus Circle of Excellence member. Given to those who meet sales goal for six consecutive months. One of only five people worldwide in this position to do so.

2009 Virtual Office Award winner for the highest virtual office sales numbers in the U.S.

Train new and current Area Sales Managers on how to succeed in the position.

Assist Area Director with best practices and tools to motivate team members.

Develop a high level of knowledge of the local business community and competition through consistent and frequent meetings, visits, calls, etc.

Partner with centre teams on complex client renewals, as directed.

Ensure proactive frequent communication with the internal sales team.

Ensure cohesive communication with field team in order to create a seamless transition from the sales to the service sides of the business while maximizing profitability.

The highest conversion of enquires to deals resulting in a positive impact to the occupancy and profitability of the centers within the west coast.

Proactively seeks understanding of prospective clients’ needs and assures they are being satisfied from the first sales interaction through the transition to usage of the Company’s products and services.

Grows the number of leads generated in the market/area through networking, broker relations, client referrals and other sales activities.

Regus Group, Palo Alto, CA

General Manager (2006 - 2008)

Responsible for overseeing all aspects of operations for two centers. Achieve and maintain center sales in conjunction with my staff, as well as achieving and maintaining the center’s marketing and financial objectives. Retention, expansion and renewal of current client contracts.

Achieved and sustained 100% occupancy at both Palo Alto Centers since April 2008

Managed five centers since coming on board in 2006.

Achieved 100% occupancy at the Mountain View Center in January 2007

Achieved 96.4% occupancy managing the Redwood Shores Center in January 2008

Ensured consistency, business integrity, and cross-functional cohesiveness during ongoing corporate changes and transition.

Team leader in recurring sales consistently each month

Trained, motivated staff to current levels where they are the top 5 each month in production out of 38 regional centers.

Created regional marketing plan to coordinate commercial real estate broker sales for the regional portfolio.

Effectively increased revenue month by month NCO Center

Trained and mentored the Operations Manager to become General Manager

Vasona Properties – Arena Hotel, San Jose, CA 2005-2006

Property Manager (2005-2006)

Responsible for the achievement of the market sales and profit goals.

Manage financial activity, staff, prepare budgets, track productivity and trends.

Increased profitability from a 20% negative monthly ratio to a 10% positive level that had not been reached since 2003

Increased occupancy from 58% to 86% in 2006.

Mentored and trained a front desk clerk that was promoted to the Assistant Property Manager

Oversaw a team of 28 employees

Accor Hotels, San Jose, Ca 2002-2005

Property Administrator (2002 – 2005)

Maintain high occupancy rates, monitor competitor pricing and develop local marketing strategy.

Troubleshoot and resolve disagreements, including evictions and damaged property.

Plan and manage budgets; execute general accounting functions and supply ordering.

Project Organization: schedule and supervise subcontractors, oversee upgrades, maintenance, and renovations.

2004 Bay Area Property Administrator of the Year

Assistant General Manager under my supervision was promoted to a General Manager position.

Mentored and trained to two Guest Service Representatives to become Assistant General Managers

Planned and executed the renovation of the two hotels

Sand Hill Systems, San Jose, Ca 2000-2002

IT Services

Desktop IT Service to internal customers - Install, Repair, and Maintain personal computers

Troubleshoot hardware and software failures, reporting Senior Network Administrator

Lead administrator for Telecommunications and Security Systems.

Lead administrator for company move of 120 employees.

Oversaw the rollout of new sales database to employees based throughout the country.

24/7 support of 120+ employees throughout the country.

Pinnacle Systems, Mountain View, Ca 1997-2000

Technical Support Engineer

Start-up company that produced video editing software for users from home to professional purposes.

Provide technical support for end-users

Software development support to software engineers updated revisions of the products.

Upsell current users on new products.

Provide on-site presentations & support for selected users.

Excellent References Available Upon Request

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