Michael Russom

Cell: 303-***-**** acukxz@r.postjobfree.com

OBJECTIVE

To obtain a challenging position, benefiting from varied experience and offering opportunity for long term professional development.

EDUCATION

Community College of Aurora, Aurora, CO

A.A.S., Marketing, General Marketing Emphasis

Member of Phi Theta Kappa International Honor Society

WORK EXPERIENCE

May 2014 - Present Russom Masonry Aurora, CO

Mason/Bricklayer

Laying (setting) stone, brick and concrete masonry units, materials procurement, cost estimation, bid submission, preparation and material layout, bookkeeping and blueprint reading.

June 2010 – May 2014 Nordstrom Federal Savings Bank Centennial, CO

Customer Service Specialist Level 3 – Credit Department

Call center environment: answering customer inquires regarding balances, transactions, credits, refunds, updating account information, accepting payments by telephone, reissuing credit certificates, processing credit and debit applications, credit granting decisions, credit limit increases, account upgrades, account closures, changes in account responsibility, faxing and mailing document requests, processing lost/stolen reports and fraud/dispute charges.

July 2007 – August 2009 EchoStar/Dish Network Englewood, CO

Operations Specialist – DNS Payments Team

Work Order Payment Processing: Researching incoming work orders within the External Provider Payments intranet website, analyzing hardware installed and labor performed, determining the amount to be paid according to current business procedures, altering work orders to reflect any necessary price corrections and ensuring that retail service providers are paid the correct amount.

Operations Specialist – Payment Tracking Department

Payment Research: Researching customer payments that have not applied to their account, calling customers and/or various financial institutions and making necessary payment adjustments to the customer’s billing ledger in CSG/ACSR and PAD databases.

Inbox & Mail Logging: Brief research of customer issues within incoming mail and email. Determining actions to be taken, altering correspondence accordingly and entering work to be assigned into a database.

Makati Dap File: Researching disapproved payment adjustments made by the Philippines branch, determining specific errors made resulting in disapprovals, advising the team on corrections and making payment adjustments as necessary.

Accomplishments achieved while on this team include, reducing the number of outstanding research cases to zero, reducing the number of outstanding disapproved payment adjustments to zero, attaining Platinum Award status for the months of December 2007 and February 2008, as well as Quality Assurance Award for the month of February 2008.

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