Antoinette T Oakley

**** ******* ** *** ** Houston, Texas 77033

Cell: 713-***-****

Email: a acukxr@r.postjobfree.com

Summary

Technical Support Representative skilled at resolving complex customer service issues in timely manner and specialist with a vast knowledge of web application, software and framework seeking in all troubleshooting endeavors and call center representative versed in customer support in high call volume environments with superior computer skills and telephone etiquette.

Work History

November 2013 April 2014

Iqor (Interactive Responsive)

Customer Service Rep

Resolved Customer complaints and concerns with strong verbal and negotiation skills and displayed courtesy and strong interpersonal skills with all customer interactions. Built and maintained successful relationships with service providers, dealers and consumers. Support customer with online billing and account issues and researching issues on various computer system and database to resolve complaints, supported customers having data connectivity issues and research, resolved and followed up on customer issues.

August 2013 November 2013

C & P Pharmacy

Internship (Pharmacy Tech Trainee)

Entered new patient profiles and prescriptions into medication input software system, communicated directly with doctors office via telephone, fax and email, provided friendly customer service at prescription drop off and pick up counters, worked closely with pharmacists and used medication input software to safely and accurately dispense medication, answered multi line phone and software system, worked closely with pharmacists and used medication input software to safely and accurately dispense medication and accurately pulled medications from the shelves.

January 2013 October 2013

Walmart

Electronic Sales Associate/ Cashier

Describe use and operation of merchandise to customer, received and processed cash and credit payments for in store purchases, opened and closed the store, including counting cash, share product knowledge with customer while making personal recommendations, work as a team member to provide the highest level of service to customer and maintained friendly and professional customer interations. February 2011 July 2013

TMD Temporary

Wal Mart Customer Service/ Sales/Labor Worker

Verified that all merchandising standards were maintained on a daily basis, recommended and helped customers select merchandise based on needs, exchange and returned merchandise for customers quickly and efficiently, confirmed that appropriate changes were made to resolve customers problems, and extended customer subscriptions, offering discounts, promotions to ensure high customer retention rates and customers about sales and promotions in a friendly and engaging manner. August 2011 November 2011

Just Energy

Sales / Customer Service

Participated in various incentive programs and contests designed to support achievement of production goals, developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts and responsible for implementing all business building and relationship building expectations with uniquely assigned accounts and customers

Education

November 2012 August 2013

Northwest Educational Center

Pharmacy Tech

August 2010 February 2011

Texas Southern University

Psychology

Skill

Customer Service

Medical Billing

Data Entry

Sales

Microsoft Office Software and Programs

Filing

Inventory Quality Control and Assurance/ Stock Medication Preparing Insurance Claims Forms

Extensive Medical and Pharmaceutical Terminology knowledge Strong background in FDA drug safety guidelines

Medical and Pharmaceutical Abbreviations Comprehension Prepare medication, counting pills expertise and labeling bottles Price and fill prescriptions accordingly

References

Brenda Williams 832-***-****

Felicia o Williams 832-***-****

Brittany Oglesby 832-***-****

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