Luis Varas

**** ******** **. **, ** *****

acukxf@r.postjobfree.com

323-***-**** c

Work History:

System Integration Field Engineer: SeaChange International. Acton, Massachusetts. 1/3/2011 – 3/1/2014

* Responsible for the installation, configuration, implementation, deployment and troubleshooting of SeaChange Axiom backoffice in production Multiple System Operators environments. This includes MSO’s in the USA, Mexico and South America.

* Fulltime traveling to customers sites to perform physical installation of Axiom Servers (MDS, CDS, IPS, VideoServers, etc). On occasion this would include racking equipment and cabling servers in MSO’s headends. Resolve all issues that may arise from the physical installation including but not limited to; hardware failure, failed disk drives, power supplies, video cards, and cabling to switches/routers. Support Axiom integration projects with 3rd party vendors such as Rovi/Showrunner.

*Apply all necessary software upgrades and patches. Ensure that all Axiom components are able to communicate with existing and additional equipment. Maintain accurate data on work performed. Schedule maintenance windows and the integration into production. Provide support prior, during, and after implementation.

* Perform additions, replacements, implementations and expansions in production MSO environments including USA, Mexico, and South America. Schedule all work with customer and SeaChange Project Managers. Comply with strict deadlines for project completion. Daily reports on work performed to Project Manger. Manage multiple projects with various MSO’s simultaneously.

* Frequently traveling in the USA, Mexico, and Latin America. Depending on project and physical location I could stay on-site for several weeks. Traveling could consist anywhere from 60% up to 90%. When not traveling I would provide remote support from my home office.

* Some example of tasks included but not limited to; CDS/CMA integrations, DNP table updates, asset propagation, rebuilding entire Axiom backoffice, stream testing, major VideoServer expansions, replacing existing equipment, providing support to Labs (Cox), hardware replacements, and anything related to SeaChange Axiom.

* MSO’s in Latin American include but not limited to; Cablevision Argentina (Buenos Aires), VTR (Chile Santiago), Cablevision Mexico (Mexico City), Multimedios (Monterrey Mexico), MegaCable (Guadalajara Mexico), CableOnda (Panama), ChoiceCable (Puerto Rico).

* MSO’s in USA include but not limited to; Cox Communication (Atlanta), RCN (Boston, Chicago), Service Electric Cable (Pennsylvania), NorwoodLight Cable (Massachusetts), Mediacom (Albany, Alabama, California), InterMountain Cable (Kentucky).

Product Support Engineer: Rovi/TVGuide/AptivDigital, Burbank Ca. 7/1/2006 – 10/1/2010

* Supporting all Passport products, applications, and servers for all Rovi Multiple System Operators in a Motorola environment.

* Responsible for the installation, implementation, configuration, deployment, troubleshooting and training of all Passport products.

* Support all MSO’s including labs running Passport. Some responsibilities include, testing, documenting, training, technical presentations, Spanish support, Servers, Operating Systems, Headends, Networking, and on-site installations.

* Responsible for supporting all Latin American Customers in Mexico, Central and South America

* Strong Spanish technical skills in speaking, reading, writing and translating.

* Responsible for supporting all USA and Canadian MSOs.

* Provided integration support to third party vendors that interact with Passport Products which include but not limited to Motorola, SeaChange, Arris, PACE, Harmonic.

* Provide support on all aspect of troubleshooting escalated issues where I utilizing all of my skills.

* I was responsible for training all new employees on Passport products in both Spanish and English.

* I was responsible for the installation aspects of Showrunner-VOD deployments for Cox-USA, Rogers-Canada, Megacable-Mexico, VTR-Chile, AccessCommunication-Canada

* Provide support on all aspects for Motorola and PACE set-top boxes running Passport Echo and DCT client codes.

* Some Passport applications include, IPG, Showrunner, IBFS, CFS-Ads, Impulse FrontDoor, Venue, Harvest, CallerID, iSub, Multi Room DVR, 3.5, 3.6, etc.

* Latin American Customer include but not limited to; VTR-Chile, Megacable Mexico (Guadalajara, Puebla, Hermosillo, Torreon, Culican, Veracruz, etc.) Cablevision Argentina, Cablevision Mexico, Amnet (El Salvador,Honduras, Guatemala, Nicaragua) ChoiceCable-Puerto Rico, Monterrey, Brazil (Netfortaleza), Columbus Communication (Bahamas, Jamaica, Trinida), Telmex-Bogota, CableOnda Panama, Ecuador Quito,

* USA and Canadian Customer include but not limited to: Cox Communication, RCN, Rogers, AccessComm., TimeWarner, JetBroadband, BajaBroadband, PTCI, CityWest, etc.

Sr. Network Administrator; Affiliated Computer Services. Los Angeles, CA 4/2005 – 7/2006

* Provide technical assistance to Los Angeles County by replacing and upgrading all existing hardware equipment. This includes but not limited to Routers, Switches, Servers, Desktops/Laptops, Peripherals and Network printers. Upgrade operating systems and provide on issues that may arise.

* Replace old Compaq Proliant Servers with new HP Proliant DL380 Servers. Install Windows Server 2003, Veritas Backup Exec 10.0, Symantec AntiVirus, and updates. Join Domain Controllers as a Child Domains to the LARO.LOCAL Forest. Configured domain wide policies, computer policies and user policies.

* Installed Overland Storage PowerLoader and LoaderXpress to Domain Controller (TKTPROC) for backup jobs using Veritas 10.

* Installed Windows 2000 Advanced Server on HP Proliant DL380 and enabled GSNW for data transfer from old

Novell Netware 4.11 Servers….

* Participating in user migrations from 95, 98, NT 4.0 and 2000 to XP. Working on migrating users from a mixed

environment Novell 4.11 and NT to an Active Directory Server 2003 network

* Provide support via RConsole v4.10 to 9 remote Novell Servers at remote locations. ( Familiar with ARCServe 7.0 on

old Compaq Servers running old Novell OS.)

* Installed 4 Minolta Konica Scanners/Printers (c250, 600, 920) on network and configured port speed on Foundry

Networks FastIron III.

* Assisted in setting up new Cisco Catalyst 6513 switch with physical connectivity of equipment to DMARC, Fiber

Cables and testing to TerryTown NewYork.

*Currently working on LANDesk Management suite 8.6

Windows XP Migration Support; Capital Group Co. West Los Angeles, CA 1/2005 – 4/2005

* Provide Windows XP migration support to 300+ users. Including but not limited to; data restores, program

installation, software upgrades, hardware replacement, dual monitor setup, hardware resolutions, imaging, etc.

* Cross training support on Capital Group business units, Pricing, Marketing, Traders, Developers, etc.

* Provide general support on IBM Netvista, ThinkCentre, T-series & X-series desktop/laptops

* Participate in desktop related projects, Blackberry upgrades, hardware replacement, Bloomberg hardware, OS &

software reinstallation etc.

* Familiar with Tivoli v3.7 software & Altiris v6.0 deployment software.

* Set up new user accounts on Novell+Netware 5.

* Participate & provide technical support to members of team.

Field Support Technician III; Computer Sciences Corporation, Los Angeles, CA 8/2004 - 10/2005

* Provide all levels of technical support to Aon Corporation offices. Supporting 400+ users throughout LA & Orange

Counties

* Supporting Dell desktops & laptop series 270, 260, 240, 150, 110, laptop series D600, D500, D400, C600, C400.

IBM ThinkPad series T41, T40, X31 series

* Experience in installation, configuration & support of Blackberry series 6230, 7230, 7250, & 7280

* Application support on Lotus Notes R4/R5, MS Office suites, Adobe, VPN remote client etc.

* Supporting 8 remote office locations, AIS, Swett & Crawford, Construction Program Group, ARMtech, Schirmer

Engineers & Albert G. Ruben.

* Primary contact for LAN & WAN Cisco switches & routers re-configuration projects.

* Installed, configured & relocated 35 desktops, 1 Dell server and 1 Cisco 2900 series router for ARMtech relocation

project in Lakeforest. Provide all levels of technical support before & after office move.

* Installed, configured & relocated 30 user office from Tustin to Irvine. Auto Insurance Specialist & Affinity/ProPlus

relocation project.

* Participate in 25 user expansion project for Construction Program Group in Pasadena. Imaging, deploying & creating

user accounts on Novell & NT Domains.

* Performed Cisco 2900 router WAN migration for Aon/Affinity office in North Hollywood, Albert G. Ruben in

Westwood, Construction Program Group in Pasadena, and Aon Risk Services in Irvine.

Computer Network Administrator; Aon/Albert G. Ruben, West Los Angeles, 10/2003 - 8/ 2004

* Responsible for managing all aspects of internal network infrastructure. Provide support to 120+ internal & 20

remote users.

* Maintenance & support on 2 Dell PowerEdge & 2 Compaq Proliant servers. Daily tape backups on Veritas 9.1, data

recovery & troubleshooting of servers.

* Desktop/ Laptop support, Imaging, Ghosting, upgrades & resolution of all issues.

* Supporting all business unit specific applications, Applied, RightFAX, Choices, Acord Forms, etc.

* Standard software support on MS Office 2000/97, Lotus Notes R4/R5, Adobe, etc.

* PDA support for Palm Pilots & Blackberry 6230, 7230 & 7250.

* Printer support/maintenance for Lexmark Optra’s, Canon IR & HP network printers.

* Maintain, troubleshoot & setup of user accounts on Avaya Intuity phone system.

* Heavy interaction with senior management in handling daily desktop duties.

Computer Network Technician III; Aon Risk Services, LA, CA 2/2001 - 10/2003

* Provide all levels of desktop support to 600+ users.

* General desktop support on Dell GX150 desktops & latitude C600 laptops.

* Support HP standard & high-volume printers 5100, 8150, 9050, 4250, 4350, 1160.

* Participated in the deployment of 20 HP network printers. Configured & deployed 300+ Dell GX150 desktops for

office expansion.

* Migrated 300+ Windows 98 to Windows 2000 desktops.

* Participated in 300+ desktop replacement projects from Compaq to Dell desktops GX 150.

* Hands-on support on Cisco switches/routers 2900, 3548, 5000, 5500, 6548, & 7200 series.

* Installed, configured & maintained 15 Cisco Catalyst 3548XL series switches.

* Participated in the installation & configuration of 2 Cisco 6548 catalyst switches.

* Primary contact as needed to support LAN & WAN equipment at downtown LA Aon building.

Field Technician II; Cedars-Sinai Medical Center, Beverly Hills, CA 7/2000 - 2/2001

* Provide first & second level support to 5000+ nodes.

* Excellent customer skills in a very dynamic & fast paced hospital environment.

* Document & update all service requests on Remedy tracking system.

* Support Network & local printers, HP, Canon, Xerox & Dot Matrix.

* General desktop support, connectivity, login issues, application & hospital specific equipment. Install & support

hospital software & hardware equipment.

Education & Certifications

* Bachelor of Arts in Psychology, Sonoma State University

* Cisco Certified Network Associate

* Microsoft Certified Systems Engineer 2000

* Microsoft Certified Systems Engineer NT

* Microsoft Certified Professional XP

* Microsoft Certified Professional 2000

* Microsoft Certified Professional +I

* Microsoft Certified Professional 4.0

* Certified Novell Administrator

* Certified A+ Technician

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