Quality Assurance
Resume:
Bradley J. Armstrong, CMQ/OE
Oklahoma City, OK 73162
acukwl@r.postjobfree.com
QUALITY MANAGEMENT / OPERATIONS /PROJECT MANAGEMENT/ SALES
QUALIFICATIONS SUMMARY
Driven, innovative, team-oriented professional with nineteen years of quality assurance and control, project management, sales and operations experience. Consistently demonstrates superior team-building, organizational development, and leadership capabilities with noted successes throughout multiple organizations within a fully integrated, multi-national energy company, a global oil field services company and an agricultural and construction equipment manufacturer. Dedicated to problem-solving, continuous improvement, and increasing efficiency through strong analytical, organizational, communications, and interpersonal skills.
PROFESSIONAL EXPERIENCE
Halliburton Energy Services 2014-2015
Quality Manager, Artificial Lift Supply Chain Manufacturing, Oklahoma City, OK, 2014-Present
Managed the quality department of a manufacturing facility producing electronic submersible pumps for use in the oil and gas industry. Responsibilities included oversight of quality engineering and inspection, as well as, design and implementation of a quality management system. Other responsibilities included serving on the manufacturing leadership team for the organization and consulting on quality, risk and performance related issues with other departments within the organization.
• Designed and implemented a quality management system to meet requirements of API Q1.
• Reviewed findings and assigned corrective actions within the organization’s Health, Safety and Environmental reporting process.
• Authored, reviewed, revised, published and controlled a multiple tier documentation system for the organization.
• Created and implemented a process for identifying and segregating non-conforming material and capturing and implementing disposition decisions and actions.
• Assigned corrective actions for system and process nonconformities.
• Coordinated with field service personnel to resolve quality and production related issues.
DEERE & COMPANY 2012-2014
Module Leader, Quality Engineering, Cylinder Internal Platform, Moline, IL, 2012-Present
Responsible for the management of the quality engineering department and overall quality control and system implementation and effectiveness for a manufacturing facility producing hydraulic cylinders for use in agricultural, forestry and construction equipment on twelve production lines. This includes supervision and work direction over a staff of ten covering inspection, gage calibration, field investigation and quality engineering and analysis. Also responsible for planning and management of capital projects within the quality engineering department.
• Developed and administered the factory audit program to review use and effectiveness of plant procedures and work instructions.
• Initiated, achieved funding approval and completed multiple capital projects to design, build and purchase new equipment to increase the effectiveness of the department and the safety of the employees.
• Controlled and monitored the review and approval process of quality procedures and the inspection and approval process for prototype and first production parts. During my tenure managing the department we increased throughput over 100%.
• Administered, controlled and improved the process for identifying and segregating non-conforming material and processing the suspect material through reprocessing and/or scrapping from current inventory.
• Assigned corrective actions for system and process deviations.
• Led Quality Improvement Teams and Process Failure Mode & Effects Analysis projects.
• Represented the quality department in production planning meetings.
• Coordinated with partner plants and customers to resolve quality and production related issues.
• Met regularly with division executive staff to present status reports on quality related issues.
CONOCOPHILLIPS COMPANY 1995-2012
Senior Quality Assurance Engineer, Project Development, Houston, TX, 2008-2012
Strategic planning and development of a quality management system deployed to manage the project management system utilized by the enterprise to manage a global portfolio of capital projects. Responsible for the implementation, review and management of quality assurance related activities on large capital projects for an integrated energy company. Projects included domestic refinery expansions and international processing facilities with capital expenditures in excess of $8 billion USD.
• Developed functional strategies consistent with the strategic direction of the projects.
• Reviewed and advised on the adequacy of contractor’s and subcontractor’s quality assurance plans and related procedures.
• Advised on quality assurance and control related contract terms and conditions.
• Coordinated a team that developed a strategic, centralized management system to establish defined processes and best practices for capital project development that led to consistent, transparent and competitive results across the enterprise.
• Coordinated a network of quality and information management discipline experts to define best practices, establish training requirements, create a career development ladder, develop quality management standards used to increase company focus toward first pass quality levels and build an enterprise level knowledge management system.
• Maintained the company’s preferred supplier list, completed supplier evaluations and facilitated coordination among projects and business units for supplier related issues and alerts.
• Provided functional excellence consultation in order to ensure best practices and lessons learned were incorporated from other capital projects within the program portfolio.
• Provided global functional leadership over quality assurance and control personnel representing contractors and subcontractors on large scale construction projects.
Technical Service Representative, Lubricants, Ponca City, OK, 2006-2008
One of four product specialists who provided consultation on product selection to customers to ensure proper usage resulting in improved customer satisfaction, reduced equipment failure and increased sales and product loyalty.
• Led quality system audit teams to ensure adherence to quality standards, possession of quality system registration to TS 16949 and ISO 9000 and to improve the overall effectiveness of the research and development efforts.
• Conducted training presentations for sales personnel and customers leading to increased product and application awareness and reduced mechanical failures.
• Authored technical articles for industry magazines leading to increased brand and product awareness in the marketplace.
Territory Manager, Lubricants, Bartlesville, OK, 2004-2006
Management of a sales territory consisting of four states.
• Accountable for the revenue, profit margin and operating budget for the territory.
• Led efforts to increase product awareness and brand loyalty throughout the territory by planning and coordinating marketing programs, event sponsorships, coordinating and leading technical lectures and providing services that led to increased sales and account retention.
• Increased sales volume and revenue of the territory by five to ten percent each year by leading business development efforts, negotiating contract terms with our network of distributors, increasing product sales initiatives and closing supply gaps by attracting new distributors and developing the existing distributor network.
• Increased the profit margin of the territory by five to ten percent each year by negotiating pricing and contract terms that both aligned with market intelligence and led to business relationships based on mutual growth.
Quality Coordinator, Lubricants, Houston, TX, 2000-2004
Led a team that created and implemented a quality management standard that established best practices for safe and controlled handling and distribution of lubricating fluids and greases resulting in a network of distributors following an established set of best practices resulting in improved quality assurance and product integrity and a reduction in product contamination issues.
• Managed a bulk lubricant distributor audit/inspection program for Ford Motor Company resulting in controlled handling and delivery and increased product integrity of Motorcraft branded lubricants.
• Participated as part of the Motorcraft Strategic Planning Team in efforts to create and market new and advanced products leading to increases in sales volumes, fuel efficiency, brand awareness and overall customer satisfaction.
• Participated in supplier evaluations and led supplier quality audits.
• Led and participated in process improvement teams utilizing Six Sigma methodology.
Operations Associate, Conoco Specialty Products, Inc., Bryan, TX, 1996-2000
One of five plant operators selected to begin the commissioning and start-up process of a chemical manufacturing plant that utilized self-directed work teams that upon completion was producing to global demand and generating $30 million in net income.
• Participated in efforts to develop a quality management system that effectively controlled the receipt of raw materials, product production, testing and approval, inventory management and accurate shipments of final product to customers around the world.
• As part of the Quality Control team for the plant I also coordinated the statistical process control analysis and led the Operations representatives on the Material Review Board.
• Held a shift team leadership position for the quality assurance and planning function.
• Led efforts to effectively coordinate with key suppliers prior to plant start-up in order to ensure timely receipt of acceptable raw materials and supplies and establish control limits, lead times and re-order procedures that led to efficient management of inventories.
EDUCATION AND CERTIFICATIONS
• Master of Business Administration (Candidate) – Oklahoma State University, Stillwater, OK
• Bachelor of Science, Organizational Leadership – Northeastern State University, Tahlequah, OK
• Certified Manager of Quality/Organizational Excellence – American Society for Quality
• Certified Quality Auditor – American Society for Quality
• Project Management Professional (Former) – Project Management Institute
• Provisional Sales Associate - Oklahoma Real Estate Commission
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