Alaidrien Jackson

**** ********* ********* #*** *******, Texas 77004

Home: 281-***-****

acukvb@r.postjobfree.com

Summary

•Reliable and friendly individual who quickly learns and masters new concepts and skills.

•Passionate about helping customers and creating a satisfying shopping and/or service experience.

•Customer service representative who is highly energetic, outgoing, and detail-oriented.

•Capable of handling multiple responsibilities simultaneously, while providing exceptional customer service.

•Reliable and punctual individual who possesses an effective work ethic as a result of having more than 6 years of experience in customer service related positions.

•Strong areas include marketing, cash management, and creating a positive experience for every customer.

Highlights

Cash handling accuracy Strong communication skills

Loss prevention Flexible schedule

Detail-oriented Organized

Experience

Debt Collector

December 2015 to Present

FMA Alliance - Houston, Texas

Place outbound calls requesting payment from consumer’s on defaulted accounts.

Accept check, money order, and/or electronic transfers.

Maintain organized and efficient filing system.

Create spreadsheets and provide daily reports.

Meet a specified collecting quota

Customer Service Representative

January 2015 to December 2015

Cigna Healthspring – Houston, Texas

Answer inbound calls in a healthcare benefit center

Provide accurate information regarding health plan layouts, carrier requirements, and eligibility requirements

Assist callers in completing their annual enrollment elections.

Update information or report any changes to callers account on an as needed basis.

Maintain a call flow and follow up with caller if required

Customer Service Representative

October 2013 to December 2014

Randstad Staffing – Houston, Texas

Answer inbound calls in a healthcare benefit center

Provide accurate information regarding health plan layouts, carrier requirements, and eligibility requirements

Assist callers in completing their annual enrollment elections.

Update information or report any changes to callers account on an as needed basis.

Maintain a call flow and follow up with caller if required

Customer Service Representative

May 2012 to October 2013

PLS Loan Store – Houston, Texas

Issue Payday advances, auto title loans, and/or installment loans to qualifying applicants.

Inspect vehicle to determine value for purposes of dispersing a title loan.

Accept cash and credit payment

Make courtesy calls to remind customers of upcoming payments and/or promotions.

Manage and maintain organization of customer files.

Security Officer

May 2011 to August 2012

Securitas Security Services USA - Houston, Texas

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.

Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.

Answer telephone calls to take messages, answer questions, and provide information during non-business hours.

Warn persons of rule infractions or violations, and apprehend or evict violators from premises.

Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect.

Collect and process cash and credit payments from guests.

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Cashier, Customer Service Representative

April 2010 to January 2011

Toys R Us - Houston, Texas

Answer customers' questions and addressed problems and complaints in person and via phone.

Helped customers select products that best fit their personal needs.

Offered exceptional customer service to differentiate and promote the company brand.

Kept the showroom clean and maintained neat, orderly product displays.

Educated customers on product and service offerings.

Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

Communicated merchandise needs and issues to appropriate supervisors in a timely manner.

Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

Sales Associate

November 2008 to January 2009

Lady Footlocker - Houston, Texas

Process high volume transactions in a timely manner.

Consult customers on the latest styles and trends.

Maintained knowledge of ongoing market and product trends to effectively answer customer questions.

Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

Answered customers' questions and addressed problems and complaints in person and via phone.

Education

Spring Woods Senior High School - Houston, Texas

May 2011 – High school diploma

McClennan Community College – Waco, Texas

2015 – Associate of Science

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