LISA J. KOSTELNIK

**** ******** ***.

Cleveland, Ohio 44109

Home: 216-***-****

acuktz@r.postjobfree.com

CUSTOMER SERVICE REPRESENTATIVE

Polished, professional customer service rep offering an unwavering commitment to customer service, with the ability to build productive relationships, and resolve complex issues

SUMMARY OF QUALIFICATIONS

15+years of experience providing customer support

Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Managed a high-volume workload within a deadline-driven environment.

Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.

Prioritizing tasks in a timely fashion and excellent communication and customer service

Diligent and Motivated - works hard to achieve results with a great outcome

WORK EXPERIENCE

Gulf lines Transportation Cleveland, Ohio

Customer Service 2015-2016

Loaded and unloaded material to various installation sites.

Prepared and submitted all required material tracking paperwork.

Adhered to all state and DOT (Department of Transportation) regulations in vehicle operations.

Assisted with other office duties as requested.

Finalized paperwork from work order when job is completed with all driver’s

A & H Trucking Brooklyn, Ohio

Dispatcher 2013-2014

Assigned service/work schedules for workers as per their area of work

Received work orders and tenders from superiors and dispatched them to personnel

Maintained continuous communication channels with supervisors and workers to sort their work-related issues and doubts and documented records for dispatches

PB Express Cleveland, Ohio

Operations Assistant/Dispatcher 1999-2013

Dispatching; calling customers and scheduling the drivers for deliveries and able to identify and evaluate any special needs for each load.

Maintaining and following up on all safety records and files for all drivers; including

reviewing safety procedures with each driver; and ensuring that all paper work and

medical exams are complete.

Enter work orders and account data into the computer and resolving any discrepancies found. Also, billing; posting accounts receivables and collections for the corporate office & payroll for the drivers; ensuring that every hour is accounted for and that the payroll is done correctly.

Marc’s Brooklyn, Ohio

Supervisor/Cashiers 1989-1999

Supervising 20 - 25 cashiers daily, help with customer service desk and any other department that would need assistance.

Trained, scheduled and evaluated all employees; developed new procedures for cashiers to help their work flow; Overseen the front of the store and conducted employee meetings; dispensed cash drawers and ensured the accuracy of each cashier; if issues arose, retraining would be offered & assisted with inventory.