State University Manager
Resume:
JOANNA MARI DELA CRUZ TABUZO
*** *********** ********, ** ****** 1
Dubai,United Arab Emirates
Email address: acuktl@r.postjobfree.com
Objective: Seeking a career that will enhance my skill and knowledge for my
development and to be part of the company’s growing opportunities.
Skills:
Hospitality/Friendly
Self Control: Handling Complaints
Good Relationship Skills
Good Memory: Remembering Guests
Taking the Initiative
Adaptability: coping with the diversity of customers and their needs.
Thoroughness
Sensitivity to Customers: good relationship skills
Financial Awareness
OJT EXPERIENCE:
CROWN REGENCY HOTEL
1026 A. Arnaiz Avenue,
San Lorenzo Village, Makati,
1223 Metro Manila, Philippines
June-December 2015
Front Desk Receptionist:
Greet guest and customer as they arrive.
Ask if they have a prior booking.
Manage the registration process.
Ask for identification and ensure that the provided credentials are accurate.
Handle guest check-ins & check-outs appropriately.
Operate hotel switchboard, take calls & provide information and transfer calls.
Take reservations over the telephone, through emails and in person.
Contact Housekeeping and maintenance departments when a problem is reported.
Provide guests with directions around the hotel.
Food & Beverages:
Greets guests and presents them with the menu.
Inform guests about the special items for the day and menu changes if any.
Suggest food and beverages to the guest and also try to upsell.
Issuing receipts, accepting payments and returning the change.
Performing basic cleaning task as needed or directed by supervisor.
Communicate to the guest and provide assistance with their queries.
Observes guests and ensure their satisfaction with the food and service.
Help other areas of the restaurant such as answering telephones and completing financial transactions.
Housekeeping:
To ensure efficient store procedures, ensuring cleaning materials and guest supplies are adequate and stock levels in accordance with hotel.
To carry out stock takes as required.
To ensure all charges are raised for laundry services.
To update price comparisons of all housekeeping sundry items.
Education Attainment:
Tertiary: Bachelor of Science industrial Technology (BSIT)
Major in Hotel and Restaurant Management
Central Bicol State University of Agriculture
Sta. Cruz Ratay Calabanga, Camarines
April 05, 2016
Secondary: Sabang National High School
Sabang Calabanga, Camarines Sur
March 2012
Primary: Sabang Elementary School
Sabang Calabanga, Camarines Sur
March 2008
Personal Information:
Birthday: October 6, 1995
Citizenship: Filipino
Age: 20
Height: 5’5
Weight: 52
Status: Single
Religion: Roman Catholic
Parents: Marlon I. Tabuzo/ Ma.Elsa D. Tabuzo
CERTIFICATE OF RECOGNITON:Exemplary Performances: On-the-Job Trainee
TRAININGS/SEMINARS ATTENDED:
Pre-Placement Training
Central Bicol State University of Agriculture
23 January 2015
Housekeeping
Technical Education and Skills Development Authority
14 December 2014
Placement and Labor Updates
Central Bicol State University of Agriculture
28 October 2014
Food and Beverage Services
Technical Education and Skills Development Authority
02 June 2013
Catering Services
Central Bicol State University of Agriculture
22 February 2013
CHARACTER REFERENCES:
Nielsen Lontok
Vendors & Contracts
Emirates National Oil Company
Dubai, United Arab Emirates
Erlisa de la Cruz
Accounts Receivable Coordinator
Oxford Business Group
Dubai, United Arab Emirates
Ken Yves Valderama
Duty Manager
Crown Regency Hotel & Resorts
Makati,Philippines
+63 2 845 0211
Contact this candidate