Susan M. McConnell

*** ******* *****, *******, ** 46350 219-***-**** Cell 219-***-**** Home

E-Mail: acukrg@r.postjobfree.com – LinkedIn: https://www.linkedin.com/in/susanmmcconnell

SUMMARY

Senior sales and operational management professional with a proven record of accomplishments in identifying, creating, driving, and delivering business strategies for revenue growth, productivity optimization, operational and quality improvements, asset utilization, profitability maximization and innovative customer driven value added methodologies. Proven and comprehensive experience leading diverse teams within complex matrix and traditional organizations including in highly competitive, rapidly growing environments.

Leadership experience: Engineering, Financial Management, Supply Chain, Customer Sales and Marketing, Strategic Business Consulting

Industry experience: Utilities, Oil and Gas, Finance, Healthcare, Electrical and Manufacturing, Insurance

Organizational Leadership, Strategic Planning, Profit and Loss Management, Financial Management, Operations Management, Business Transformation, Project Management, Account Management, Financial Forecasting, Systems Implementation Leadership

EXPERIENCE

State Farm Insurance – LaPorte, IN December 2013 - May 2014

State Farm is a national leader for insurance products for auto, home and business as well as life, investment and banking products

AGENCY IMPLEMENTATION - LaPorte IN

Responsible for full business plan, recruitment and management for a startup agency in LaPorte IN

Directly responsible for product, market planning and implementation.

Successfully obtained Series 6 and 63, Property and Casualty, Life and Health Licenses in Indiana in two months.

Environmental Technology – South Bend, IN December 2007- November 2013

Environmental Technology is a global leader in energy efficient and Heat Trace controls and sensors and Telecommunication desiccant dehydration equipment.

SALES DIRECTOR

Responsible for sales, marketing, product and global business growth at Environmental Technology.

Directly responsible for global product introduction, market planning and implementation which doubled revenues from 2.8 to 6 million.

Directly responsible for creation and execution of a global sales and service organization including contracts and training.

United States Steel – Pittsburgh PA, Gary IN October 2006-November 2007

US Steel is a global leader in the Steel Production industry.

REGIONAL MANAGER – ENGINEERING WEST REGION

Responsible for engineering, profit and loss and process improvement for the West Region of United States Steel

Managed and directed 50 multi-plant engineering personnel, staff and contracted services to facilitate the cost effective development, execution and continuous review of capital projects for the 780 million dollar per year budget.

Whirlpool Corporation - Benton Harbor MI April 2005 - October 2006

Whirlpool Corporation is a global leader in the Appliance industry.

MANAGER, GLOBAL TOTAL COST PRODUCTIVITY AND TOTAL COST OF QUALITY

Charged with profit and loss initiatives, supply chain, product and operational improvement for all product categories including the initiation of modular design and a product damage project that resulted in savings of over 130 million dollars per year.

Responsible for providing leadership in the development of strategy and operational guidance for platforms to set the cadence of product introduction to meet and exceed customer requirements, safety and quality standards.

Alcoa, Howmet Castings Division - LaPorte, IN Mar 2004 – Mar 2005

Howmet Castings provide aerospace and industrial markets with precision investment castings of superalloy, titanium and aluminum alloys.

SALES ENGINEERING EXECUTIVE

Directed global sales, P&L, and managed engineered investment casting products for the Aerospace, Locomotive and Energy Clients of this division achieving 18 % double-digit sales growth in a 7-month period.

Managed new product introduction, quality assurance of products, proposals, pricing generation and coordinated plant operations to provide products that complied with exacting customer standards and expectations.

Susan M. McConnell Professional Profile - Continued

GE Industrial Systems, Engineering Services Division – Chicago, IL Nov 2002 – Feb 2004

The G.E. Industrial Services division leads the development and installation of electrical and process control devices serving all segments of industry.

MIDWEST DISTRICT MANAGER – INDUSTRIAL AUTOMATION AND CONTROL SYSTEMS

Charged with profit and loss responsibilities, sales of approximately $30M annually, and general operations for the Midwest region which included directing a team of 48 professional engineers that designed, installed, and maintained industrial automation and power control systems.

Initiated, simplified and executed a new regional strategic sales and operations plan for the Engineering Services Division resulting in increased sales by targeting specific companies and industries.

IBM Global Services, Business Innovation Services - Chicago, IL May 2000 – Nov 2002

IBM Global Services is the largest Information Technology services provider in the world and integrates IBM’s broad range of services, hardware, software and research to meet the IT needs of a wide range of companies.

MIDWEST PRINCIPAL (PARTNER) – CONSULTING

Led information technology solution development including: strategy, development of intellectual capital, best practices, systems selection and analysis, implementation, programming, technical support and outsourcing for major clients.

Exceeded targeted annual sales goal of $26M for Midwest Region and personal sales goal of $6M each year.

Directly responsible for customer satisfaction as a key member of the senior-level client management team.

KPMG Consulting – Chicago, IL May 1995 – May 2000

KPMG Consulting (BearingPoint) with 16,000 professionals in 39 countries provides business consulting, systems integration and managed services to Global companies, medium-sized businesses, and government organizations.

MANAGER – GLOBAL CONSULTING

Provided progressive strategy, IT design, operations enhancement, supply chain management, customer management and issue analysis for over 50 major fortune 500 corporate clients globally.

Identified, analyzed and integrated high potential initiatives to enable clients to achieve corporate excellence through the use of best practice business process improvement methodology and strategic use of technology including the design of a new performance management model that tied financial goals to operational execution for analysis.

NORTHERN INDIANA PUBLIC SERVICE COMPANY – Merrillville, IN Dec 1979 – May 1995

NIPSCO provides electric and gas to its customer base (generation, transmission and distribution) to the upper third of Indiana.

MANAGER, STRATEGIC PLANNING 1993-1995

Key player and consultant in facilitating executives through the development and implementation of both five-year and operational plans. Also led external consultants and operational personnel in business improvement efforts that reduced operational costs by 26% in a 12-month period.

PRINCIPAL, SALES SUPPORT 1991-1993

Designed /started a industrial telemarketing and support division and a new market forecast system.

MANAGER, UTILITY SERVICES 1988-1991

Managed profit and loss - including the forecast, operations and maintenance budget, and capital budget of an area service district. Supervised a district comprised of 80 engineering, customer service, commercial and operational personnel.

SENIOR ENERGY SERVICE ENGINEER 1982-1988

Coordinated engineering, district construction and sales efforts providing key interfaces with electrical, mechanical, service personnel, plant managers and subcontractors which included major contract agreements. Also created a new contract agreement and process and obtained a certification in energy management in the State of Indiana.

DISTRICT ENGINEER – TECHNICAL SERVICE ENGINEER 1979-1982

Designed electric and gas distribution - installation and troubleshooting of transmission/distribution systems.

EDUCATION AND AFFILIATIONS

M.S. (MBA), Management and Finance - Purdue University-Krannert, West Lafayette, IN - 1989

B.S., Electrical Engineering - Purdue University, West Lafayette, IN – 1982

Licenses: Property and Casualty, Life and Health, State of Indiana Department of Insurance, Series 6 and 63

Additional Education: Six Sigma Green Belt – GE, Project Management – KPMG and IBM, Strategic Sales – IBM

American Management Association (AMA), Institute of Electrical and Electronic Engineers (IEEE), American Society of Mechanical Engineers (ASME), Society of Women Engineers (SWE), National Association of Female Executive (NAFE), American Business Women’s Association (ABWA), Life Member - Purdue Alumni Association, Member Purdue Calumet Engineering advisory board and Distinguished Alumni Award 2012

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