SHARON DE GUZMAN CEPEDA

**** ******** **.******, ************, Pasig City

+639*********

January 09, 1983

acukp7@r.postjobfree.com

OBJECTIVE:

To use my skills in the best possible way for achieving the company’s goals.

WORK EXPERIENCE:

October 2014 – December 2014

Concentrix Dash (United Airlines Account) One San Miguel Ave Pasig City Customer Service Representative

-Taking reservation for airline ticket.

- Entitled to issue ticket.

- Authorize person to do changes in ticket reservation with the consent of the

customer and company's supervisor.

February 2013 – June 2013

Teleperformance (Telstra Wireline) Greenfield District Madaluyong City

Customer Service Representative

- Performing basic troubleshooting on the handset of the customer.

- Assigning the schedule for the visit of company's field technician.

- Giving the accurate solution for the customer's problem with their land phone.

October 2007 – June 2012

Holiday Inn Downtown Kuwait Hotel (Food & Beverage Dept) Kuwait

Asst. Rest.Supervisor

- In charge for the daily operation of both Italian and International Buffet Rest.

- Preparing the payroll for the whole staff of Food & Beverage Dept.

- Maintaining and monitoring the items for daily operation of the restaurant.

- Taking reservation, telemarketing and promotes restaurant promotion and daily and weekly

thymes .

EDUCATIONAL ATTAINMENT:

PRIMARY Bangyas Elem.Sch. 1995-1996

Bangyas, Calauan, Laguna

SECONDARY Masaya Nat'l High Sch. 2000-2001

Masaya, Bay, Laguna

COLLEGE Laguna State Polytechnic University 2005-2006

BACHELOR IN ELEM.EDUCATION

Malinta, Los banos, Laguna

SEMINARS/TRAINING/COURSE ATTENDED:

•COMPUTER SECRETARIAL SHORT COURSE

KUWAIT INTERNATIONAL COMPUTER SCHOOL

JULY 2007 - SEPTEMBER 2007

•TRAINING IN PROPER FOOD HANDLING

HOLIDAY INN DOWNTOWN KUWAIT HOTEL

AUGUST 20, 2011 - AUGUST 25, 2011

•ASPIRING CALL CENTER AGENT TRAINING

OCTAGON BLDG.ORTIGAS, PASIG CITY

JANUARY 10,2013 - JANUARY 22, 2013

SKILLS:

•Strengths and Competencies required for customer representative staff.

•Ability to multi-task and prioritize effectively

•Adaptability and ability to work under pressure

•Effective problem solving abilities

•Managing escalations

•Active listening

•Knowledge of handling customer issues

•Outstanding communication skills

•To interact both with clients and cross-company workers.

•Agile, sharp, able to improvise

•Creative

•Professional attitude

Contact this candidate