SYED IBRAHIM

Contact No: +974**-******

Email Id: acukop@r.postjobfree.com

Doha,Qatar.

Technical Summary

* ***** ** ********** ** an Incident manager

Working knowledge of more than 2 years in Incident management, DC OPS and L1 Support with good analytical and technical skills. Good in isolating technical issue.

Expertise in requirement gathering, performing gap analysis between goals and existing procedures, highly motivated Technical Professional who is self-starter and capable of effectively functioning with minimum supervision.

Good amount of experience in gathering, analysis and Problem solving.

Excellence in seamless implementation, collaboration with customers and delivery teams to build solutions.

Proficient in prioritizing and completing task in a timely manner to achieve individual and team goals.

Strong in Verbal, Listening and Written skills, Comfortable in interacting with all levels of the Organization.

Experience

Working with HCL COMNET Pvt. Ltd., from January 2014 to January 2016.

Software Skills

Platform : Windows

OS : Windows XP, Vista, 7, Windows Server 2000,

2003, 2008.

Software : MS-Office, Active Directory, Exchange and Citrix,

Tools : BPPM, Remedy, Service Now, CONTROL-M, Putty.

Business Area : Cross functional services.

Certification (S)/Achievement(S) :

Cisco Certified Network Associate (Cisco id : CSCO12251168)

Awarded as Performer for leading Command Center/Incident Management for one year without any escalation from Client.

Project History

Project # HCL COMNET India Pvt. Ltd

Client : American Automotive Association (AAA)

Role : Specialist / Incident Manager

Organization : HCL COMNET India Pvt. Ltd.

Description:

Remote monitoring of all the Windows, UNIX, LINUX, Storage, and boxes spanned across the entire AAA Data center.

Incident Management: Driving the bridge call once the issue reported from service desk and engaging the support team to work toward fixing the issue and bringing back the services.

Responsibilities

Monitor the entire IT Infra located across all the datacenters with the help of monitoring tools like BPPM, Site scope, Symantec OPS center.

Understand & amp; identify the alerts based on the description and assign tickets to the respective tracks based on the server naming convention within the defined SLA.

Adhere to the SLA's&OLA's set .

As an Incident manager – identifying the priority of the issue by gathering information from command center, Service Desk and technical team.

Sending out IT ALERT and IT Notifications to the end user about ongoing issue before initiating the bridge call.

Driving the bridge call toward to fixing the issue and bringing back the business to normal

Raising the problem ticket or change request after the issue is fixed.

Qualification

M.Tech in Computer Network from Jawaharlal Nehru University

during the year (2012-14).

B.Tech from Electronic & Communication Engineering from Jawaharlal Nehru University during the (2007-11).

Intermediate from Board of Intermediate during the year (200-07).

SSC from Board of Secondary during the year (2005)

Personal Profile

Father’s Name : Syed Qamruddin

Date of Birth : 05-05-1990

Nationality : Indian

Religion : Islam

Gender : Male

Languages : English, Hindi

Residence : Hyderabad, India

Passport no : J1242030

Date of Issue : 25-10-2010

Date of expiry : 25-10-2020

Date :

Place:DOHA

SYED IBRAHIM

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