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ROHIT ZACHARIAH

Ko t t ayam, Ke r e l a

Mobile: 048*-*******/ +917*********

E-Mail: acukom@r.postjobfree.com

Best time to call: 10 AM – 6 PM

Date of Birth : 5th December 1972

Passport No. : H9324090

Skype Id: rohitzachariah007

Linkedin : https://my.linkedin.com/pub/rohit-zachariah/54/1b4/2a1 OBJECTIVE

To make a career in a professionally competitive and dynamic environment where performance, integrity and hard work are the driving forces and which will enhance my knowledge, skills and also enrich my personality through a vibrant work culture. SUMMARY

A highly energetic executive with 4 years of experience in providing skillful support to the senior executives.

Capability to master new concepts, ideas and practices

Passionate intercultural expert with a blend of experience in Administration, Sales, Customer Service

Ability to analyze and plan according to priorities by adapting to various work environments.

Multi-tasking.

Proficient at maintaining cordial relationships with clients ensuring quality and service norms thereby achieving customer satisfaction and customer retention.

Excellent interpersonal, communication and organizational skills with proven abilities in client management.

Proficient in MS Office and Internet skills

AVAILABILITY

Willing to relocate immediately

Organization Designation Duration

EXPAT GROUP, BANGALORE

Relationship

Management Executive

Aug 2012 – Dec 2013

EXPAT GROUP, DUBAI Sales Executive Apr 2011 – Aug 2013 DUBAI INTERNATIONAL AIRPORT Sales Assistant Jun 2002 – Nov 2002 MA&T COMMUNICATIONS PVT LTD Client Service - Trainee Sept 1993 – Oct 1994 2

OVERALL RESPONSIBILITIES

As a Relationship Management - Executive

Primarily handling property segment

Initiating/starting relationship

Customer Satisfaction (Servicing, deepening and maintaining relationships)

Collections Assistance

Need Analysis- Understand and capture client’s real estate needs

Document Management- Escalate issues with reference to delayed documents / error in documents and see it to closure.

Reference Management- Solicit reference from clients and track it to closure with the sales executive / branch managers.

Customer Profiling- All contact / demographics and employment info with the area of interest correctly mapped.

As a Sales Executive

Primarily handling sales of the TII Magazine subscription.

Also involved in promotional activities at Trade Fairs and Conferences, ensuring client satisfaction, payment collections, follow-ups.

As a Sales Assistant

Primarily handling sales of high profile brands including customer service, in the department.

Also responsible for inventory control, merchandise display and cash management As a Client Service – Trainee

Primarily assisting the Client Service Executives in meeting clients, procuring new business and developing existing business.

EDUCATION

Higher Secondary Certificate (HSC) from Bhopal University in March 1996 CERTIFICATION

Diploma in Hotel Management – Indian Institute of Management Studies, Kochi, India – 2000 SKILL SET

Client Management

Time Management

Communication Management

Document Management

Prioritizing Tasks

GLOBAL EXPOSURE

Interacted with clients from UAE, UK, USA, Canada, India

Working experience with MNC – Expat Group, Dubai. 3

LANGUAGE SKILLS

Fluent in English

INTERESTS/ACHIEVEMENTS

Basketball - Represented the college and the Kottayam Y.M.C.A

Tennis – Club level player

REFERENCES

Available upon request

Contact this candidate