REBECCA WALLACE

408-***-****, acukm9@r.postjobfree.com

Business Development ò Recruitingò Sales/Account Management

Relationship Building ò Strategic Recruiting ò Team Leadership/Development

A dynamic, accomplished, Sales Executive with a proven track record of generating revenue through prospecting, customer relationship management, negotiations and selling strategies. Excels at blending sales knowledge to recruit top-notch candidates that work efficiently and exceed all expectations. Cross-collaborate with multiple business units to achieve record-breaking growth opportunities. Well organized, demonstrating self-motivation, perseverance with the aptitude to achieve both personal and corporate goals.

Selected Highlights

Consistently increased store sales, year over year, up to 214%, with 2015 performance outcomes being the highest ranking in the district at 128% to sales plan.

Outperformed T-Mobile's sales revenue 153% to plan while achieving record-breaking year over year revenue growth of over 47%.

Improved all store and staff results through superior coaching, counseling, and inspiring employees, as well as planning, monitoring and appraising job results.

Ranked Highest in National Stack Ranker for individual and store numbers.

Developed and facilitated highly successful district-wide job recruitment fairs in support of respective store hiring needs.

Exceeded all expectations with year over year store increase in sales from 2010 through 2015 with, 33% in 2010, 53% in 2011, 107% in 2012, 76% in 2013, 81% in 2014, and 214% in 2015.

Recognized as district champion and product expert for Blackberry, was accountable for educating, training and overseeing a team of 15 product champions across all stores which increased sales by 22%.

Core Competencies

Strategic Market Planning

Presentational & Proposals

B2B/B2C

Account Management

Brand Development

Project Coordination

Forecasting & Budgeting

Operations Management

Training/Incentive Programs

Market Research & Analysis

Full-cycle Recruiting

Team Leadership/Development

Professional Experience

T-Mobile, San Jose, CA 2007 - 2016

Sales Manager: 2010 - 2016

Received multiple promotions, successfully managed store staff with up to 16 employees inclusive of 12 sales associates, 1 operations associate, 2 sales leaders and an assistant manager.

Directly accountable for fulfillment of all staffing requirements including identifying specialized staffing needs, recruiting, interviewing, training and development up to manager level positions.

Developed and facilitated highly successful district-wide job recruitment fairs in support of respective store hiring needs, and made key hiring and staffing decisions to ensure a pleased and productive workforce.

Established custom-tailored performance and stretch goals, and utilized a variety of measurement methods to monitor all aspects of progress.

Consistently achieved financial objectives by forecasting yearly results, scheduling expenditures, analyzing variances, studying trends, and initiating corrective actions.

Collaboratively established development plans with renewed focus on identification of strengths, opportunities, and behaviors that support associates to achieve both individual and store goals.

Evaluated a variety of detailed performance metrics by holding regular formal discussions and accountability conversations through our performance improvement plans.

Successfully planned and executed a "roadmap" to increase service options, maximize operational excellence and reverse negative variance in sales.

Exercised strong sales and leadership strategies to identify top-notch talent, using effective training and personalized, talent-based placement techniques.

Conducted and hosted monthly store meetings and district quarterly meetings to ensure organizational alignment and workplace productivity.

Arranged customer and business visits and performed sales presentations to close orders.

Sales Associate: 2007 - 2010

Selected as one out of hundreds of candidates in Northern California to participate in an exclusive six-month Leadership/Management Career Development Program due to exceptional professional acumen.

Improved all store and staff results through superior coaching, counseling, and inspiring employees, as well as planning, monitoring and appraising job results.

Partnered with district manager in flawless roll-out of Talent and Development best practices throughout the region.

Initiated outbound telesales calls to garner new business from prospects.

Chosen to serve as interim manager in stores recruiting to fill open managerial positions after consistent demonstration of exceptional performance.

Initiated rollout of new products, plans, and policies, ensuring smooth adoption by all staff.

Demonstrated initiative, ownership and professionalism in investigating and resolving time-sensitive customer issues and complaints.

Consistently exceeded all company standards as evidenced by continual rewards and recognition, both store and regional level.

Maintained consummate professional and technical knowledge by attending educational courses, reviewing company tools, and establishing personal networks.

Ensured that all customers receive excellent service through direct salesmanship, while creating productive, long-term professional relationships which resulted in repeat business.

Angel City Fitness, San Jose, CA: 2003 - 2005

Sales Director/General Manager

Promoted with in the first year from Sales director to General manger overseeing training, hiring/mentoring, sales and customer service.

Responsible for full-circle recruiting, which included candidate sourcing, background checks, pre-screening, setting up local interviews, interaction with hiring managers, and negotiation for offers of employment.

Developed and implemented sales training program for more than 25 employees as part of managing and driving revenue generation which decreased turnover rate by 20% with in the first year.

Increased annual revenue by 18% in 2003, and 21% in 2004 and 32% in 2005 which lead to record breaking numbers in competitive markets.

Designed new membership packages and pricing which contributed to increasing revenue by 52%.

Key player in strategic planning, business development, operations, sales and marketing, brand building PR and community relations, customer service/retention, human resources, administrations, and technology performance.

Improved customer retention by 30% by improving staff, increasing hours of operation, implanting more classes, opening new janitorial, designing gym layout to make it more functional and appealing

Additional Credentials

Technical Skills

Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher) Google Docs / Google Drive / Google Calendar / Google Plus / HTML / Java / Salesforce / Taleo

Honors & Awards

Employee of the Month – Angel City Fitness

Highest Customer Satisfaction Ratings, Winners Circle, T-Mobile Values, Northwest Area Award – T-Mobile

Professional Development

T-Mobile Career Development Program, Leadership and Management - Concord, CA: 2010

Second Tier Leadership Program, Business Management - Concord, CA: 2013

Organizations

The Sales Management Association

National Association of Sales Professionals (NASP)

Business professionals of America (BPA)

Sales and Marketing Executives International

Volunteering Experience

Red Cross / Huddle Up / LA Food Bank / Santa Clara Animal Shelter SPCA / Environmental Management SCEM / Neighbors Helping Neighbors / Valley Pine Senior Care/ City Year

Detailed Professional References Available upon Request

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