Sentoria Carter

**** ******** #* *******, ***** *7028

acuklo@r.postjobfree.com 832–413-9353

CAREER OVERVIEW

I am a very self- motivated and enthusiastic young lady looking forward to bringing quality customer service and

collection abilities to your company. I will bring leadership qualities, computer skills, and communication expertise,

along with a hard worker to your organization with great people skills and the ability to adapt to any situation. I’m a

responsible team player with a lot of drive and I hope to be able to bring all these qualities to your organization.

EDUCATION

2014- Current Houston Community College Houston, TX

1998- 2000 Sharpstown High School Houston, TX

2001 Contemprary Learning Center High School (Graduate) Houston, TX

EXPERIENC

2014-2015 Stewart Lender Services (Mortgage Customer Service Rep) Houston, TX

Inbound and Outbound calling

Taking payments

Informing if account are in foreclosure

Giving options and resolutions

Data Entry, Excel, MS Word, MS Office, filing, typing {55-60) WPM

Strong Organizational Skills

Send out Request Letter’s

Gain knowledge on new policies and report’s

Medical Review and Analyzing Records

Entering account data in our system

2014-2014 The Marker’s Group Houston, TX

Record collection for litigation and analysis

Data Entry, Excel, MS Word, MS Office, filing, typing {55-60) WPM

Strong Organizational Skills

Send out Request Letter’s

Gain knowledge on new policies and report’s

Medical Review and Analyzing Records

Entering account data in our system

2012 - 2013 Harris County Toll Road Authority (Customer Service Representative) Houston, TX

Handled Harris and Fort Bend County Toll Road violation’s

Process debit, and credit payments

Set up EZ Tag accounts

Quickly and effectively solved customer’s challenges regarding their accounts

2008 - 2012 Regional Acceptance Corp (Auto Collections) Arlington, TX

Took and Processed debit, credit, and check by phone payments

Maintained 500 + accounts

Helped customer’s with deferments if needed and eligible

Performed skip tracing methods

Put out for repossession of vehicle’s (Data Entry)

Performed inbound and outbound calls (Multi lines)

Handled incoming email from customer’s regarding there account’s

Handled accounts 30 and 60 Days past due

Answered account inquiries for customer’s

Excel, Data Entry, Ms Word, Ms Office, Lexus Nexus, Filing, Typing

Relieved receptionist of her duties

Entering new account data in the system

2003 - 2008 Southside Financial Group (Auto Collections) Arlington, TX

Took and Processed debit, credit, and check by phone payments

Maintained 500 + accounts

Helped customer’s with deferments if needed and eligible

Performed skip tracing methods

Put out for repossession of vehicle’s (Data Entry)

Performed inbound and outbound calls (Multi- lines)

Handled incoming email from customer’s regarding there account’s

Handled accounts 30 and 60 Days past due

Answered account inquiries for customer’s

Excel, Data Entry, Ms Word, Ms Office, Lexus Nexus, Filing, Typing 55+ pm, Outlook

Receptionist on weekends (Entering new accounts in our system correctly)

ADDITIONAL INFORMATION

Proficient in Lotus, MS Office

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