Kevin Smeltzer

Richmond, Virginia ***** 804-***-****

www.linkedin.com/in/kevinsmeltzer acukli@r.postjobfree.com

SUMMARY

Analysis, project management, application management and support in Application, Software, and System Testing.

Possess expertise in developing processes, mapping, updating technical, gathering requirements, and audit compliance documentation with MS Office products ensuring regulations, policies and procedures are met.

Supported numerous customer projects simultaneously while supporting System and Software support duties 24x7.

Organized, detail oriented team player with excellent documentation, follow up and interpersonal skills.

Ability to find and resolve issues to create operational efficiency throughout the systems development life cycle.

Flexible high-energy IT Analyst offering a unique combination of IBM’s TSRM Incident/Change/Problem/Workflow knowledge.

SKILLS SUMMARY

Process development, mapping, documentation, project management.

Analyze, plan, and coordinate solutions for business needs.

Requirements documentation and testing.

Incident, Change, and Problem Management administration, Asset Management (CMBD implementation), Peregrine programming, ITIL foundations.

PROFESSIONAL EXPERIENCE

Agent

American Income Life, Richmond, VA Nov 2015 – March 2016

Licensed agent for American Income Life Insurance offering supplemental insurance to working families.

Recruiting and training additional American Income Life agents.

System Admin/Analyst

IBM, Inc., Richmond, VA May 2007 – May 2015

Gathered requirements, wrote test cases, and coordinated testing for system, application, and third party software insuring successful on time implementation.

Updated flow charts, and system/process diagrams as a part of both project management and analyst roles. Also updated (maintained) user documentation, process requirements/workflow.

Weekly risk analysis of IBM changes, ensuring compliance with established problem and change management processes.

Regression testing for initial migration project completed November 2014 saving $1.5M per year with their new merged Healthcare claim system, mapping data for conversion efforts, and user testing.

Analyzed OEM (COTS) software products on all IBM assigned accounts, upgrading as needed to provide additional functionality, bug fixes, and to maintain current software versions as required by that contract.

Testing for migration of Amisys historical data migration project, field mapping, user acceptance testing, successfully completed April 2015.

Demonstrated expertise in Microsoft Office products, Lotus Notes, system and software administrative support duties 24x7.

Vendor management all accounts insuring timely issue resolution and required software upgrades, including customer specific added features.

Updated ISeC Tech Specs, health checking, and audit compliance documentation on SharePoint to ensure compliance with all legal requirements within HIPPA, Sox, HiTech regulations, policies and procedures. Implemented updated security standards resulting in zero audit findings for supported systems, applications, and software over the last 8 years. Closed thousands of identified security issues removing exposure risk of PMI.

Analyzed business needs for numerous customer projects: Email notification of job aborts, historical date extracts from image databases, application migrations.

Circuit City, Inc., Richmond, VA 1987 – 2007

Incident/Problem Management Coordinator

Managed Incident and Problem Management, Circuit City for thirteen months.

Business Analyst-ITIL

Programmed and tested Peregrine Service Center (ITIL) through two major upgrades, 2005/2006.

Lead project to gather requirements, testing, and user acceptance, for Circuit City’s migration of Incident and Change Management to TSRM.

ITIL Project manager to deploy initial CMDB for Circuit City.

Change Management Coordinator

Managed Change, Circuit City; thirteen months.

Lead Change Management (CM) team of 6, conducting weekly change management meetings, user training sessions, and CM requirement gathering to convert to IBM ITIL application.

Computer Operations Supervisor

Managed 24x7 computer operations staff of 20.

Project management of satellite communication upgrade for all Circuit City Stores. Deployed new hardware, software, and re-point to access a new satellite.

EDUCATION

Argosy University, Phoenix, AZ (2010-2013) Master’s in Business Administration (MBA)

J. Sargeant Reynolds, Richmond, VA.

Bachelor of Arts (BA), MIS SQL standards policies guidelines procedures requirements

Goshen College, Goshen, IN Unix Linux AIX SAN VMware EWS ESX capacity configuration upgrade performance

Bachelor of Arts (BA), Biology

Bachelor of Arts (BA), Chemistry

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