Xavier Meza
Toronto, ON 416-***-**** acukla@r.postjobfree.com
PROFILE
Bilingual, solution-focused International Business graduate, with more than 10 years of combined experience and education in customer service and commerce. Hardworking and reliable leader with outstanding computer, accounting and analytical skills.
SUMMARY OF QUALIFICATIONS
10 years of combined education and training in customer service, accounts receivable and billing in the Greater Toronto Area; committed to ongoing learning and professional service development in accounting and customer care
Superior organization and interpersonal skills with the ability to multitask and thrive in interactive work environments
Bilingual: fluent in oral and written English and Spanish
Advanced proficiency with Microsoft Office (Word, Excel, Outlook), Energy, FoxPro, Unix
PROFESSIONAL EXPERIENCE
Accounts Receivable/Billing Analyst May 2003 – Dec 2015
Direct Energy Inc.
Toronto, ON
Handled corporate customer payments on a daily basis, made phone calls and followed up on late payments and provided team lead support by taking supervisor calls
Collected delinquent accounts with an automated dialer
Utilized web based applications to trace clients and obtain credit reports
Reconciled customer accounts to ensure all processes were free of discrepancies; updated customer profiles with current contract procedures and pricing rates using Energy & Entrac
Generated monthly reports by using all completed processes and administered all incoming documentation needed to analyze customer contract
Customer Service Representative May 2001 – February 2003 EDS Canada
Toronto, ON
Received inbound calls from customers
Answered inquiries regarding invoices, payment processing and interest charges
Ensured customer satisfaction with financial arrangements
Financial Customer Service Representative March 1999 – September 2000 Toronto Dominion Bank Financial Group
Toronto, ON
Organized documentation of final reports and provided supreme customer service
Processed visa payments and transfers and called customers with past due balances; set up files for advances and RRSP mortgage loans
Received and logged complaints and maintained administrative duties
EDUCATION
Career Coaching and Technology Skills May 2014 – July 2014
Skills for Change
Toronto, ON
Clerical Accounting Certificate September 2013 – December 2013
Skills for Change
Toronto, ON
Bachelor of Commerce (B. Comm.) May 1990 – December 1994
International Business
Laica University
Guayaquil, Ecuador
REFERENCES: Available upon request