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Customer Service Manager

Location:
Newark, NJ
Posted:
April 29, 2016

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Resume:

Seun Ayobami

** ******* **** ** *** *B, sayreviile NJ 08872

Tel: 973-***-****. Email: acukkg@r.postjobfree.com

OBJECTIVE SUMMARY

Over two years of experience as Data entry and Administrative assistant. Seeking a position in an Industry where my management and interpersonal skills can be utilized, while contributing to the company’s growth and success.

The Arc of Union County 6/2012 – 2/2013

Position Summary:

Provides supervision, guidance, instruction, skill building, and/or rehabilitation to assigned persons served within a specific Program site regarding daily living activities, safety, vocational activities, and interaction with others.

Allegro School 8/2012 – 06/2015

1. Maintains all levels of supervision for assigned persons served at specific Program site as outlined in the IPP (Individual Program Plan), Annex A and/or program descriptions. Follows established Bancroft policies and procedures, and maintains compliance with Division of Developmental Disabilities (DDD) regulations, Health Insurance Portability & Accountability Act (HIPAA) regulations, DDD Supported Employment/Day Program (SE/DP) Manual standards (if applicable), Department of Labor (DOL) regulations (if applicable), Department of Human Services 1047 regulations (if applicable), Commission on Accreditation of Rehabilitation Facilities (CARF) standards, and applicable state/local/federal regulations at all times.

2. Complies with the IPP as detailed for assigned persons served; runs daily goals with each individual; instructs, prompts, and/or assists each person in the achievement of goals while actively encouraging the independence of each person within his/her ability limit while following standard interaction protocol or individual behavior plan.

Bancroft Neuro Rehab 6/2013 - 06/2015

1. Teach independent living skills and assist with/provide consumers with personal care.

2. Collaborate with other staff in the development and implementation of consumers' Individual Habilitation Plans. Train and support consumers in all areas of their Individualized Habilitation Plans.

3. Assist consumers in nutritional planning, grocery shopping, and preparation of all meals.

4. Train and support consumers in the community. Community integration and inclusion for the consumer should include developing social, recreational, cultural, religion and education networks. Attend consumer vacations as directed by Program Manager.

5. Continually motivate and encourage consumers to participate in all opportunities.

6. Arrange/provide transportation for consumers. If no program vehicle is available, use personal vehicle to provide transportation to various activities as necessary. 7. Support family members; arrange for consumer home visits.

Applications:

MS Office 08-13, MS Visio 2013, MS Project 2013, Excel 2013,

Ms Outlook 2013,

PROFESSIONAL EXPERIENCE Infomyne Technologies LLC, NJ 2/2012 – 9/2013

Entry Level Data Entry Analyst(Contract work)

•Effectively worked with the immediate supervisor with general offices duties and preparation of

financial statements.

•Facilitated meetings when required; conducted informal and formal presentations.

•Analyzing and interpretation of month-end reports, and storing them as data-entry.

•Managed efforts on identifying, analyzing, and documenting As-Is Business processes, and Gaps

Support Staff

• Researched and gathered data thru various medias and entered results using excel.

• Reviewed patient records for missing information and contacted patient to fill in gaps.

• Worked on other short-term assignments and projects whenever assigned.

Computer Support Assistant

•Managed a customer service environment by assisting about 20 to 30 administrative staffs in the pool daily.

•Resolved staffs issues and problems using Excel, power-point, and word.

•Handled customer complaints in a systematic and efficient manner, resulting in a promotion.

FedEx Ground, Nigeria 5/2009– 8/2010

Logistics Support Assistant

•Ensured package handling and logistic processes maintained maximum productivity and complied with

organization policies and practices.

•Assisted the manager in day-to-day activities, ensuring prompt and efficient delivery services which

improved customer service.



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