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Customer Service Manager

Location:
New Westminster, BC, Canada
Posted:
April 29, 2016

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Resume:

COVER LETTER

Kawaljeet Kaur

PH: 604-***-**** (Cell) Email:acukk0@r.postjobfree.com

To Whom It May Concern:

Thank you for taking time out to read my resume and considering me to be a part of your employees in one of the positions available. I would love to work in your establishment because it is a job that would suit my personality. I have solid work ethics and pride myself on punctuality.

I am a really hard working person. I have developed strong communication skills from being in leadership at school and students from all backgrounds. I am very friendly with new people. I believe I would be a valued part of your company.

Having achieved many goals in my career of customer service and management, I am interested in expanding my professional horizon by seeking new challenges in the area of office administration/support.

While reviewing the enclosed resume, you will find that in addition to the Diploma in Business administration, I also have a 3 years of management experience. One of my greatest strengths is sustaining a highly productive and efficient workplace. I achieve this by streamlining operations, implementing professional development behavior and establishing a good rapport between both the clients and co-workers.

If you wish to discuss my ability for this job further, please contact me at 604-***-**** and I’ll arrange to come at your office at your convenience. Thank you for considering me for this job. If you select me, I promise to deliver professional service and always smile with encouraging words for your customers.

Sincerely,

Kawaljeet Kaur

“She helped make us the top Taco Del Mar in the lower mainland and we were ranked top 10 in North America 2 times in the last year.” Bhupinder Hothi

Kawaljeet Kaur

PH: 604-***-**** (Cell) Email:acukk0@r.postjobfree.com

Objective:

To obtain a Price Auditor position at your company to add value by exceeding the anticipated targets and promoting and maintaining the highest level of leadership and professionalism.

Highlights of qualifications:

worldHost Tourism B.C. 2016

Successfully Completed a Diploma in Business Administration from Kwantlen Polytechnic University Surrey

Courses taken:

Columbia College:

(2010 Summer) Introductory Economics, Intro Psychology, English Composition, Pre-Calculus Math

(2010 Fall) Organizational Behavior, Principles Microeconomics, Intro to Literally Non-Fiction

(2011 Summer) Financial Accounting 1, Applications of Statistics, Principles Macroeconomics

Kwantlen Polytechnic University:

(2011 Fall) Fundamentals of Business in Canada, Intro Microcomputer Applications

(2012 Spring) Management Information System, Money and Banking, Twentieth Century Britain

(2012 Summer) Intro Management Accounting, Introduction to Marketing, Introduction to Philosophy

(2012 Fall) Intermediate Economics

Successfully completed B.com 1 and B.com 2 getting division A at Sikh National College

Passed grade 12 with 80% marks obtaining a merit positon

Grade 10 passed with 84% marks holding a rank in top 200 in merit list

Did Diploma in Cosmetology back home

Employment history:

oSupervisor and Manager Taco del Mar, New Westminster, B.C.

Promoted rapidly from a wrap artist to a supervisor and then to a manager

Overview all operations including restaurant, placing orders and maintenance

Troubleshot and resolved problems, mediated staff disputes and handled customer complaints

Participated in staff recruitment, hiring, training and scheduling

Because the employer had more than one locations, sometimes made schedules for all stores together

oEsthetician and hair stylist Lucky Hair and Beauty Salon, Surrey, B.C.

Greeted customers, answered phone and questions and booked appointments.

Discussed clients’ needs and made suggestions

Cut and styled and coloured hair; did make-up for special occasions

Sold skin and hair product lines; followed makeup and hair trends

Skills Profile/ experience highlights:

oExcellent customer service skills with ability to deal with every kind of customer personality. Great interpersonal skills and friendly, courteous and polite nature

oEfficiency, reliability and accuracy; manage and coordinate daily activities and office work flow, ensuring timely completion of assignments.

oComputer literate – knowledge and experience of using MS Office & email management software. Able to responsibly take care of merchandise and products according to company policies

oWork well under pressure, fast pace, multitasking, Sociable and work well with others, Believe in diversity and inclusion workshop. Efficient administrative ability

oPossess leadership skills with participative empowerment style, Extensive ability of taking responsibility, Superb ability to keep products updated and monitor competitive strategies for business improvement

oMaturity, honesty and the ability to look at challenges as opportunity; effectively make sound judgement and decision

REFERENCE LETTER

TACODELMAR'

February 03, 2016

To Whom It May Concern

Kawaljeet Kaur has been employed by Taco Del Mar since June 2013. Kawal started as a wrap artist and worked her way to supervisor. Soon after Kawal became manager of the Taco Del Mar at Queensbourgh Landing. Kawal has been an amazing employee, and we will definitely miss her here.

Kawal always has a smile on her face and positive attitude towards any task. She has great customer service. She has been a great asset to this organization and a pleasure to work with. She has all of the great qualities we look for in an employee. She is very driven, hardworking, honest, and can work independently as well in a team environment. She requires very little direction, and she is punctual. During slow periods she always finds something to do and goes above and beyond expectations. She helped make us the top Taco Del Mar in the lower mainland and we were ranked top 10 in North America 2 times in the last year. I highly recommend Kawaljeet as part of your business and she will be a great asset to your company. I wish her the best in her future endeavours.

If you would like to talk further in regards to Kawal, please do not hesitate to call me at 604 -506 -4954

Thank You

Owner / Operator Taco Del Mar

#R150 - 805 Boyd Street New Westminster BC

V3M5X2



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