Darla Rae Dalton

Aberdeen, SD ~ 605-***-**** ~ acukjx@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

A motivated, creative, personable individual with excellent supervisory, organizational, customer service and communication skills.

PROFESSIONAL EXPERIENCE:

RESERVATIONS AGENT, Wyndham Hotel Group, Aberdeen, South Dakota

Received in-bound calls to make hotel reservations and provided excellent customer service to guests; obtained status in the Million Dollar Club due to making over one million dollars in revenue of reservations for guests.

SALES REPRESENTATIVE, PSI Health Care, Aberdeen, South Dakota

Routine visits with medical staff in hospitals, clinics, nursing homes, and assisted living facilities to provide information on products and services provided by PSI Health Care; processed clinical updates and information as well as insurance/Medicare/Medicaid requirements and policy changes. Goals were to provide the easiest and best service to providers in order to obtain patient referrals for home medical equipment with an emphasis on respiratory equipment. Position required daily communication with PSI staff; travel within an approximate 150 mile radius of Aberdeen to provide patient care and communicate with medical staff in the area to meet their needs of their patients; focused on organization and timely delivery of sales materials and patient information; established good working relationships with referral sources and their staff; created and maintained daily, weekly, monthly and quarterly spreadsheets and reports.

CUSTOMER SERVICE REPRESENTATIVE, PSI Health Care, Aberdeen, South Dakota.

Updated and maintained accurate patient demographic information; answered phones; assembled and maintained patient charts; processed patient paperwork in a timely manner to avoid delay of service; verified insurance including Medicare and Medicaid; developed and maintained working knowledge of current products and services to assist customers looking for specific equipment for their medical needs; updated staff on commercial insurance and Medicare and Medicaid regulations; provided delivery and education and set up of equipment for patients; provided technical support to patients and customers; coordinated deliveries with the PST's.

OFFICE MANAGER, North Central Dragline, Artas, South Dakota

Maintained company and financial records on computer; accounts payable and receivable; in-bound and out-bound telephone calls to assist customers; processed bank deposits; placed orders for equipment repairs.

EDUCATION:

North County College of Business, Escondido, California

Medical Receptionist-courses included billing, general bookkeeping,

filing, telephone etiquette, message taking, Dictaphone/transcription, typing, business English, medical terminology. Received certificate of completion.

Palomar College, San Marcos, California

Typing and medical terminology to supplement business college courses. Fall Semester.

REFERENCES:

Laurie Hadrick Becky Dockter

12882 W Pleasant Valley Dr 1705 Marshall Rd

Aberdeen, SD 57401 Aberdeen, SD 57401

605-***-**** 605-***-****

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