Thomas Guertin

** ******** *****, *********, ** *1835 978-***-**** acukj8@r.postjobfree.com

Summary

Experienced Mid-Level Professional Seeking a Career in the Team Environment with a well-established Corporation

Work Experience

Forerun, Inc.

Waltham, MA

July 2014-March 2015

IT Support Advocate

Initial Support Group contact for SaaS Application utilized in 35 Emergency Departments

Guaranteed daily assistance via telephone/email to IT Professionals, Doctors, Nurses & Staff

Team succeeded in supporting the Application 24/7/365

Mega Medical Supply Co., Inc.

Haverhill, MA

March 2007-July 2014

Office Manager

Successfully transitioned company from phone/fax ordering system to SaaS within 6 months

Fully trained CEO, VP & Warehouse Manager on Paperless Business Methodology

Slashed expenses by 25% in 12 months after Drop-Ship Delivery practices instituted

CitiStreet

Quincy, MA

January 2006-March 2007

Customer Service Associate

Provided customer service to retirement plan participants by phone and written correspondence

Assisted in daily financial and administrative transactions of large corporations

John Hancock

Boston, MA

January 2005-December 2005

Boston, MA

Correspondence Associate

Responded daily to more than 50 shareholder inquiries through written correspondence

Facilitated the resolution of unsatisfactory account inquiries and complaints via phone

Bank of America

Boston, MA

September 2002-December 2004

Financial Services Associate

Initial Contact for licensed financial advisors by verbal and written correspondence

Resolved daily concerns regarding account balances, transfers and general account inquiries

Processed all incoming requests, transactions & account maintenance prior to end of business

Education

Northeastern University June 2002

B.A. School of Journalism

Qualifications

SaaS, All Internet Browsers, MS Windows/Office, Adobe, 70 WPM

Multiple Ticketing Systems Learned in Customer Service Roles

16 years of Professional Experience

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