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Customer Service Manager

Location:
Jacksonville, FL
Salary:
65000
Posted:
April 29, 2016

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Resume:

Geraldy Laventure

**** ***** ********* **

Orlando Florida 32835

305-***-****

acukiz@r.postjobfree.com

LOGISTICS/ MANAGEMENT/OPERATIONS

Overview Program Manager and Military Veteran with an active Secret Security Clearance offering 12+ years of proven experience in the United States Army. Accomplished measurable results while leading teams of 72 personnel in a dynamic, fast-paced environment. Possess a comprehensive background in aviation logistics management and warehouse distribution along with supply chain management derived from conducting domestic and global operations. Managed risk upon multiple lines to protect assets, property, and equipment valued over $87M while meeting the expectations of senior leadership. Possess extensive knowledge in logistical operations, shipping and distribution delivery, inventory control and problem solving. Defense Energy Supply Center owning and fixing Hot-Refueling ground tactical vehicles; quantity and quality control of DLA owned fuel stocks. Recipient of multiple awards for outstanding performance and professionalism. Career supported by a Master of Arts in Human Resource Management and along with Bachelor of Science in Management.

Strategic Planning

Distribution Management

Interpersonal Relations

Leadership

Risk Assessment

Training and Development

Regulations Implementation

Organizational Development

Supply Chain Strategies

Professional Experience

Suddath Global Logistic

Account Manager/Logistic Coordinator- Feb 20213- Present Orlando FL

. Addresses Underlying Warehouse Customer’s administrative, shipping, and storage needs by managing their accounts via the Company Warehouse Management System (WMS).

. Responsible for providing proactive and excellent Customer Service to all Warehouse accounts, assisting with scheduling inbound and outbound shipments with Customer’s Carrier’s (including LTL and TL shipments) if applicable, and managing all Warehouse Customer’s invoices and billing documents.

. Supports the Corporate Quality initiative with the assigned customers’ Overages, Shortages, and Damages (OS&D) program and works with local and corporate staff to prevent or deter warehouse and transportation claims. Helps implement Company Quality, Safety, and Customer Standard Operating Procedures (SOP’s.).

. Coordinates with vendors, sales staff, and customer service representatives, billing representatives, warehouses and shippers, as needed.

. Maintain damage records, backorder logs, and any applicable regulatory reporting that could be required by governmental agencies such as USDA, FDA, OSHA, ATF, or the IRS.

. Managed the receiving, inspecting, inventorying, loading, unloading, segregating, storing, issuing, delivering and returning essential supplies and equipment

United States Army

Operations Logistics Manager- Jan 2012 - Nov 2013, USA/Iraq/Afghanistan

Transportation Logistic Unit Support Company

Train over 112 personnel on Property Book Management, inventory control, fulfillment, metrics and ways to prevent lost and maintain accountability of unit equipment while executing wartime missions.

Manage and deliver leadership assistance for sections in the development and implementation of logistics supportability, identifying the long term logistical implications and mitigating the effects of supportability issues.

I maintained an $87M budget while overseeing contracts and procurement valued in excess of $30M

• I conducted weekly and bi-monthly oral, written and virtual logistics updates through meetings

and conferences

• Served as Logistics Program Manager and mentored foreign military personnel in US policies to

Improve logistical accountability and mission support IAW AR 735-5, 710-2-1 and Army Regulations 710-2 .

applicable regulations

• Provided a logistical linkage between foreign logistics and U.S. military service and support by training

Foreign property managers to effectively improve accountability and distribution of foreign equipment.

Unit Logistics Supervisor- Jun 2009-Nov 2011 Fort Campbell, KY

20th Quartermaster Logistic Support Company

Implemented, coordinates and oversees a variety of complex management programs, analyzing factors and current market conditions related to acquisition planning for which highly impacted agency activities.

Performed acquisitions, advised and assisted Government Contracting Officers with market research relating to acquisition, planning and evaluation of commercial items and placement of delivery orders against GSA and similar schedules and assists in proposal evaluations.

Supervised the development and preparation of operations information, plans, sketches, overlays and related data to employ supply and service organizations.

HAZMAT Supervisor transfer hazardous materials across federal lines ensuring compliance with state and federal guidelines and OSHA regulations

Investigates and reports conventional ammunition accidents, failures, or malfunctions. Will manage the Standard Army System (SAAS) at all levels.

Accountable for the coordination of the requisitions of supplies and communication of supply changes and the overall control of supply activities for the company.

Oversight of the compliance of all regulatory requirements regarding site security and operations.

Familiarity and certified in the PBUSE database, creating Unit Level Hand Receipts, and preparing government forms, such as DA2765-1, DA3161, DD250, DD1149, DA1687, DA2062.

Unit Logistics Aviation Shift Lead- OCT 2000- May 2009 Fairbanks, AK

Task Force Aviation Logistic Support

Accountability, receipt, storage, issue, inspection, maintenance and demilitarization of conventional ammunition components, residue and insert training ammunition devices.

Implement several preliminary logistical programs to track accountability of all equipment valued at $24M.

Conducted inspection of all logistical operations and policies ensuring proper procedure compliance in order to develop, modify and improve work method IAW AR 735-5 and DA PAM 710-2

Managed port operations downloading 152 UH-60s, 175 containers, and 555 military vehicles.

Prepares and/or reviews ammunition storage waivers. Manages, prepares, reviews and/or implements the following operational plans in ammunition storage areas; Firefighting, emergency destruction, physical security, explosive safety and transportation flow.

Supervised 13 forward refueling operation mission throughout Alaska issuing over 1.6 million gallons of fuel in support of Operation Bunt Mountain before deployment to combat zone.

Trained over 255 Soldiers on Quality Control Insurance testing procedures to ensure compliance with higher Head Quarter policies.

Directly responsible for bringing the company in compliance with OSHA, HAZMAT, and safety regulations

Education

Central Western University 2010 2012 Arlington. TX

M.A. Human Resources Management

Wayland Baptist University- 2008-2012 San Antonio, TX

B.S. in Management, concentration in Computer Application

Wayland Baptist University 2006- 2008 San Antonio, TX

Associate in Education

Central Texas College 2002-2004 Killen, TX

A. A General Studies

Army Logistic University 2010- 2011 Ft. Lee, VA

Logistician Certification

Additional Skills

Active U.S. government security clearance (secret)

MS Office suite, MS Dos, Windows XP, Outlook

Fork lift certified, stand up, seat down, picker (OCP)

Maximo, SAP, SAM-E, SA 400, Logsa, P-buse, LIW,

Fluent verbally and written French and Haitian- Creole

Property Accountability Supervisor, Records Management, Information Assurance Manager, Logistic Coordinator Export Supervisor, Hazmat Coordinator Manager

SELECT AWARDS

Bronze Star Medal

Meritorious Service Medal (2)

Army Accommodation Medal (9)

Army Achievement Medal (8)



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