Professional Experience

Navitus Solutions LLC. February 2016-April 2016

Madison, WI

Application System Administration

Co-administrator for overseeing all issues from end users within the application RxVector.

Co-administrator for all documentation for given upgrades and/or releases for RxVector.

Responsible for keeping positive IT relations with pharmacy techs and pharmacists.

Responsible for extracting data from RxVector database and making it meaning for the business.

Understand and have an in-depth knowledge of the where certain information in RxVector’s database can be accessed

Asurion Inc. March 2014-August 2015

Nashville, TN

ATOC Analyst

ATOC Analysts are a part of the Asurion Technology Operations Center (ATOC). The ATOC organization owns and protects the production environment of the company.

Primary Responsibilities:

Responsible for initial software and hardware support of ALL ASURION technologies.

Technical troubleshooting and analysis of Windows desktops and servers.

Knowledge of browser software IE, Mozilla, Chrome and Firefox debugging and troubleshooting.

Using SQL queries for MS SQL 2008 Databases

Technical knowledge of networking technologies regarding VPN, Windows firewalls, LAN/WAN and IP routing.

Demonstrates an understanding of infrastructure, security, and desktop interface to Consumers Energy infrastructure

Desktop and Laptop support configuration in a business environment

Day-to-Day use of Windows 7 OS/ MS Office/Outlook

Performing root cause analysis and solution for companywide software and hardware

Keeping up to date with network, security, software and company protocols and Knowledge Base

Monitor events within the global IT environment through timely resolution or escalation of alerts which have exceeded critical thresholds to the global support teams to avert major incidents.

Monitor Application Performance Monitoring and Infrastructure Monitoring tools for events and incidents, including exceeded critical thresholds to proactively prevent incidents or to resolve incidents in a timely manner.

Perform deployments for IT enterprise support groups.

Asurion Inc. August 2012-March 2014

Nashville, TN

Lead Software Configuration Engineer

Assembles and documents deployment special instructions for releases/software builds that are used by SCMS/ALM process.

Repackage deployment artifacts when necessary.

Configures software builds (i.e. .NET, Tibco, DB) and automated deployments to non-production and production environments via SCMS tool.

Completes RFCs (request for change) for deployments.

Be knowledgeable and understand the different environments and specific servers that software will need to be deployed on through the SDLC.

Present Operation Readiness Reviews before ORR committee for new software changes when needed.

oDocuments client processes and requirements

oAssists in the collection and consolidation of required information and data

Create deployment plans for specific releases (i.e. Finance, Technical Debt Reduction, and Maintenance).

Assist in troubleshooting any errors that will occur within the releases that we are responsible for.

Dell Inc. July 2011-August 2012

Nashville, TN

Technical Support Operations

Technical Analyst 1

Obtained secret security clearance.

Provide quality technical support for Boeing and Non-Boeing specific software.

Ie. Microsoft Office 2003/2007, Adobe Acrobat/Reader (Standard and Pro)

Support for data backup/retrieval

LAN/WAN/VPN/Wireless network connectivity troubleshooting.

Active Directory management

Windows XP/7 OS troubleshooting.

Citrix application and server support

Application support with all versions of Blackberries

Escalate any unresolved customer issue to appropriate resources and seek timely resolution.

Evaluate, troubleshoot, and follow-up customer issues while documenting details of each customer interaction in the HP Service Manager ticketing system.

Installation/de-installation of required software; provide specifications for the configuration of systems, applications, and databases when necessary.

Develop and test workarounds if and when applicable.

Education

The University of Tennessee at Martin Martin, TN 2011

B.B.A., Major: Management Information Systems Minor: Computer Science

Technical Competencies

Software Development Tools: Microsoft Visual Studio 2010, Microsoft Visual Studio Express, Microsoft SQL Server Management Studio, Firebug Debugger

Scripting: Linux, Powershell

Languages: HTML/CSS

Operating Systems: Windows 98/Vista/7/10

Applications: Microsoft Office 2003/2007/2010

DBMS: MySQL

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