Summary

Results oriented and effective IT leader with over 15 years of experience introducing enterprise-wide technologies, products, and services. Combined “in-the-trenches” technical experience with a concrete management background, maintaining relationships with internal and external customers to ensure smooth delivery and implementation of technical and operational solutions.

Areas of Expertise

Cross-Functional Leadership and Staff Development

Scaled Agile-like Project Framework Implementation

Vendor, Contractor, and Team Management

Budgeting, Expense Control, and Capital Planning

BPM Design, Implementation, and Engineering

Client Relationship Building and Management

Organizational Change Agent and Facilitator

Process Improvement & Business Solutions Analysis

Technical Core Competencies

IT Systems Design, Administration, and Support

Automation, Virtualization, and Storage Technologies

Windows Server 2012, OS X, and Centos Linux

Microsoft SQL Server Deployment and Administration

Enterprise Security and Disaster Recovery

Client/Server, Web Service Software Deployment

Business Process Documentation: Visio, MS Office Suite

Data Center Design, Implementation, Operations

Academic Credentials & Awards

Masters of Science in Information Technology, Florida Institute of Technology, 2011

Bachelors of Science in Business, Western International University, 2008

Associates of Science in General Applied Sciences, Scottsdale Community College, 2005

Technical Emmy Award Winner, Technology and Engineering Emmy Award, CBS Worldwide Distribution, 2012

Career Highlights

IT Consultant, Seattle October 2015 – Current

CoralReef.tech, LLC

Provide a broad range of Information Technology consulting services to small businesses consisting of IT business analysis, subject matter expertise on best practices in the industry, and challenges facing small business owners and implementation of affordable IT solutions and workflow.

Technology Director, New York City February 2012 – September 2015

CBS Corporation, Inc., Worldwide Distribution, IT Systems Administration and Operations, and Studio Film Productions

Created and managed IT department which managed all aspects of CBS Broadcast Division Enterprise IT systems. This included planning, design, administration, infrastructure, expansion, and support. Introduced more efficient workflow in technical operations for customers which increased $3 million to profit center bottom-line.

Technical Emmy Awarded to the team for Development of Electronic Mastering System for Large Scale Content Customization, Transcoding and Distribution delivering over $3 Billion worth of content

Responsible for maintaining IT infrastructure including server hardware, VMware environment, data storage, networking design, systems backup, security, vendor VPN, Active Directory/Domain, and all Microsoft, OS X, and Linux technologies, increasing security, stability, and service/data recoverability

Introduced virtualization to Operations and Engineering Division by first demonstrating a proof-of-concept to use as test system, then gained capital funding to design, scale, and build for production saving the division over $2 million

Designed and launched Enterprise-wide Digital Asset Management System to introduce file automation, digital asset library, metadata utilization and make delivery of digital content more efficient to global television stations, studio production groups, and content streaming customers such as NETFLIX, Amazon Instant Video, and Hulu

Primary systems included: Digital Asset Management Platform, Automation Systems, Oracle LTO Archive, NAS/SAN Storage, VMWare Virtualization, Media Edit Systems, Transcoding, SOA Infrastructure

Worked directly with executives, producers, and cross-functional technical experts to evangelize, promote adoption, and continuous improvement of solutions and services

IT Lead Systems Engineer and Solution Architect, New York City/Washington D.C. June 2009 – January 2012

Harris Corporation

Lead Project Technical Engineer with U.S. Joint Forces – “Project Valiant Angel” requiring 9 months 100% travel living on the road, focused on IT aspects of unmanned vehicle video capture, aeronautical and media metadata management

Presentation, demonstration, architect, and project implementation for Military and Broadcast products

Planning and implementation of IT Infrastructure, projects, and managing support services for a variety of customers

Assisted pre-sales groups presenting and demonstrating new products and assigned to projects post-sale

Specialized in customer automation integration of large global file distribution using BPM technology

Worked closely with studio and station groups to deliver broadcast solutions

Project Manager & Senior Business Analyst, Seattle April 2008 – August 2009

Automatic Payroll Processing (ADP)

Liaised with large customers to deliver payroll system operations integration which integrated cohesive interfaces to exchange and translate large amounts of secure data

Redesigned various department workflow to provide higher levels of efficiency and harden available reporting data in order to drive operational decisions

Tasked to help other departments modernize legacy applications and operational workflows, freeing active staff to expand into other groups without interrupting staffing consistency

Operations workflow contingency planning and documentation to facilitate quality assurance procedures and verify expected operational standards

IT Support Manager (CompuCom Contract), Redmond March 2007 - April 2008

Microsoft Corporation

Managed and mentored 24x7 global internal support group for Global Tier 3 and 4 O/S engineering issues

Introduced operational workflow, guidelines, and SOP methodology which minimized extra overtime costs, reduced ticket closure time, and increased customer experience

Provided relevant metrics, road blocks, and successes to upper management team and maintained service level agreements with internal customer departments

Team supported Microsoft beta product and internally facilitated weekly global Windows Hot-Fix approvals

IT Systems Administrator, Seattle October 2005 – February 2007

AquaStar

Deployed VPN for remote users and ISDN to satellite offices allowing users to utilize NAS storage, Microsoft Exchange Mail, ERP, and other IT services including mobile technologies

Installed and responsible for Avaya Phone System, WINS, networking, DNS, Backup/Recovery, firewall, Microsoft SharePoint, CRM, Exchange, and Active Directory

Strived for automation in everything or built tools to increase IT and user productivity

Designed, installed, and administered new initiatives in IT environment and trained IT staff on technical usage, support, and connectivity

IT Manager, Phoenix October 2004 –October 2005

RiboMed Biotechnologies (Start-Up Company)

Created and responsible for all IT systems, staff, and VOIP services in secure biology and chemistry environments

Developed IT contingency plan - months later suffered fire disaster and restored all IT services and data with partnered technology vendors

Facilitated chemistry and biology lab consolidation from two facilities to a new single location

Maintained DARPA security standards for IT communications, storage and procedures

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