Customer Service Sales
Resume:
As a well-rounded Customer Service Professional, I am invested and committed to improving customer service, administrative duties, education, management and sales through rigorous, intentional, engaging professionalism that are standards based on company missions. Throughout my years experience, I have had the opportunity to cultivate a dynamic environment for clerical, management, customers and students. I am committed to improving my practice and growing as a professional. My role as a mentor enabled me to build a capacity for effective life skills, social skills, and conflict resolution. I have effectively been able to organize and implement problem-solving actions to improve the deficit in areas of communication.
Leo Tolstoy once said, “The vocation of every man is to serve other people.” This quote best explains why I am interested in this position. I have a passion for working collaboratively with other decision makers, administrators and key stakeholders to create excellence. I am confident that this opportunity will allow me to continuously develop my own skills through active self-assessment while building strong relationships with families to help bridge the gap in economics.
Realizing the limitations of the written page, I welcome the opportunity to participate in a personal interview to discuss my qualifications and credentials in further details. I am confident that I would be a valuable asset to your company.
Thank you for your time and consideration I look forward to speaking with you soon.
Cordially,
Christopher Jackson
Objective
To obtain a customer service, administrative, education, management, sales position that coincides with my years’ experience as a mentor, life skills, social skills, conflict resolution and problem solving action attributes.
Education
Ball State University
Degree - Criminal Justice
Masters of Education & Certification in Elementary Education
Expected graduation date : 2017
Experience
Pearson Education
5550 W 74th St, Indianapolis, IN 46268
Supervisor English Language Arts Grade 8
Due to the confidential nature of this position Supervisors must have their own email address. Shared accounts are not acceptable.
Supervise a group of scores (33 people)
To ensure proper coverage and project completion, you will be asked to commit to the required hours per week for your shift. In the event overtime is needed it will be announced and approved by your supervisor.
During scoring, Supervisors will be required to do the following tasks:
o Messaging
o Back Reading
o First and Second Reading
o Resolution Scoring
Dunkin Donuts
1216 W 86th St, Indianapolis, IN 462**-****-****
Phone: 317-***-****
Responsible for monitoring performance/customer service of employees.
Responsible for managing the sales floor during peak hours of operation to ensure courteous, accurate and efficient service.
Complete weekly food and paper inventory.
Maintain all databases, and POS systems, ensuring that they are up-to-date.
Assist in the daily cash management functions.
Willesden & Neal, LLC Attorneys at Law
409 S. Walnut St.
Muncie, IN 47306 USA 2014- December 2014
Phone: 765-***-****
•Prepare basic pleadings
•Draft correspondence and legal documents
•Conduct legal research on various employment, labor and benefit law issues
•Respond to subpoenas and document requests
•Compile, organize and index discovery
•Attend settlement conferences and agency meetings
File court documents electronically or physical
Receptionist Department Secretary/ Paralegal/Lawyer Assistant.
Rinker Center for International Programs 2014-2015
Student Secretary to Dean
Ball State University
Muncie, IN 47306 USA
Phone: 765-***-****
Screen and direct calls
Take and relay messages
Provide information to callers
Greet persons entering organization
Direct persons to correct destination
Deal with queries from the public and customers,
Ensure knowledge of staff movements in and out of organization
Monitor visitor access and maintain security awareness
Provide general administrative and clerical support
Prepare correspondence and document
IPS Schools
Teachers Assistant
Head Boys Basketball Coach July 2015-Present
210 Walnut Street
Discuss assigned duties with classroom teachers in order to coordinate instructional efforts.
Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.
Tutor and assist children individually or in small groups in order to help them master assignments and to reinforce learning concepts presented by teachers.
Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
Conduct demonstrations to teach such skills as sports, dancing, and handicrafts.
Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students.
Distribute tests and homework assignments, and collect them when they are completed.
Enforce administration policies and rules governing students.
Grade homework and tests, and compute and record results, using answer sheets or electronic marking devices.
Mentorship USA
Mentor
7 Years – Present
Have a clear understanding of why you want to be a mentor
Mentor with a realistic assessment of your skills and experience
Have a clear understanding of your expectations for your mentee
Clearly communicate those expectations
Stay flexible in changing expectations or plans
Create goals with milestones and deliverables
Adapt your feedback to your mentee’s learning style
Be realistic about setting timelines
Advise, don’t dictate
Advise on what you know and admit the things you don’t know
Contact this candidate