JEANINE D’ANGELO HOVANEC

*** **** ****** ***********, *** York 11757

631-***-**** acukft@r.postjobfree.com

ADMINISTATIVE ASSISTANT

Talented office and accounting professional with more than 20 years of experience acting as the driving force behind business sustainability, stability, and growth for multiple companies in diverse industries. Demonstrated track record of establishing and maintaining cohesive workflows providing a unified, harmonized standard for cross-functional team activities and project management. Skilled at leading back-office operations to maintain accuracy and accountability in all finance, accounting, and reporting. Strong team leader, coach, and mentor.

AREAS OF EXPERTISE

Office Management Team Building & Leadership Business Operations Account Management

New Business Development Project Management Accounts Payable Accounts Receivable

HR Operations Payroll, Benefits & Compensation Reporting Customer Relationship Management

Business Process Analysis Staff Coaching & Development Process Optimization Needs Assessment

PROFESSIONAL EXPERIENCE

CHRYONHEGO CORPORATION, Melville, New York 2010-Present

Global provider of broadcast graphics, playout, and real-time data visualization.

Operations Manager

Provide daily leadership and governance for the Professional Services organization, ensuring quality of service delivery and operations for all projects within a key portfolio of clients. Liaise with key customer contacts to determine and understand their training needs, with authority over proposals and order preparation. Coordinate project scheduling, system logistics, approvals for travel expenses, and all associated invoicing, billing, and reporting. Manage cross-divisional training requirements based on assessments with departmental managers and HR teams. Handle credit card payment processing. Address and resolve project and billing issues. Supervise 8 direct reports, 10 freelance staff, and 3 interns, as well as building out the team by handling new hire interviews.

Selected Achievements:

Took an instrumental role in defining clear and formalized processes and workflows for RMA, customer service orders, demonstration resources, and system allocation – resulting in greater process efficiency.

Ensured staff productivity and rapid onboarding by conducting new hire orientation and staff acclimation to corporate culture.

Maintained alignment with corporate travel policy for all expenses and expense reporting, including coding invoices and expenses for accounting reporting.

Delivered expert support to Sales Managers in application and documentation of discounts and transactions.

Promoted rapidly beginning as Customer Service Associate before attaining a position as Training Logistics Coordinator, Product Specialist Manager, and finally Operations Manager.

D’ANGELO GLASS & MIRROR, INC., Lindenhurst, New York 1998-2012

Retailers and installers of quality residential and commercial glass.

President

Directed business operations and strategy, overseeing all aspects of daily functionality, growth planning, and profitability for an established community company. Created effective business development, marketing, and outreach strategies to facilitate sales. Coordinated project management and delivery for client installations and replacements. Recruited, trained, and mentored cross-functional staff throughout the business. Managed all back-end business functions, including budgeting, AR / AP, payroll, benefits administration, inventory, banking, and financial reporting. Resolved customer claims and delinquent accounts. Oversaw internal reporting.

JEANINE D’ANGELO HOVANEC

Page 2 of 2

631-***-****

acukft@r.postjobfree.com

D’ANGELO GLASS & MIRROR, INC., continued:

Selected Achievements:

Expanded business reach through strategic marketing and business development, consistently seeking new opportunities and revenue streams.

Gained access to new customers and increased overall brand reach by launching innovative social media marketing campaigns.

Established a solid business presence online by facilitating design and development of a new website.

Nurtured a cohesive team of top-performing professionals through excellence training and development.

Improved accuracy and reliability of corporate business functions by automating the AP system used for billing and account maintenance.

Strengthened customer relationships by providing close, personal attention to individual customer needs, purchase options, and financing options on each sale.

Remained current on the pulse of new market trends, successfully adapting the business to meet market demand and customer expectations.

Began as an Office Assistant only to quickly rise to Office Manager, only to take over the business as President.

FORMAL EDUCATION

Bachelor of Business Administration

Long Island University – Brookville, New York

PROFESSIONAL DEVELOPMENT

Notary Public

Contact this candidate