Donna M. Ortuso

*** ********* *********, ********, ** 08005

Phone: 732-***-**** ~ E-mail: acukfq@r.postjobfree.com

Management ~ Administrative Support ~ Customer Service

Skills

Administrative, Staff development, supervision, motivation, evaluations, and training

Consistent superior Customer Service resulting in a high level of customer satisfaction; identifies, investigates, and resolves issues quickly; develops positive relationships with the public, co-workers, vendors, and all levels of management

Proven management skills; effective independently, as team leader, or as team member

Created various reports for both sales and product analysis

Microsoft Office Suite (Word, Excel, Access, Outlook, and PowerPoint); Intuit QuickBooks Professional; Prophet 21 (multi-faceted software developed for retail distributors); and Your Mailing List Provider (software used for creating e-mails to contact customers)

Billing & Coding Specialist, Medical Administrative Assistant, Electronic Health Record Specialist, HIPAA, and Medical Terminology

Successful sales techniques; achieves or exceeds goals

Researches and retains extensive product knowledge

Accounts receivable and basic bookkeeping

Pleasant, professional phone manner

Professional Experience

Administrative Assistant

Coastal, Hightstown, NJ 2001-2015

Supported Manager and Sales force

Provided direct contact and exemplary service for key accounts worldwide

Supported and collaborated with sales professionals in multiple locations

Created and analyzed new reports in Excel to increase sales and efficiencies

Authored and generated monthly sales flyer in Your Mailing List Provider, and distributed to >5000 customers; sold space, configured, used same software, and worked with Sales Manager on layout of flyer featuring top vendors

Responded to customer phone inquiries and resolved issues

Achieved expert product knowledge on >20K SKU’s in weekly training meetings

Scheduled and arranged meetings, interviews, and regional seminars as well as four vendor/manufacturer product seminars every three months for each location, creating Excel spreadsheets and order sheets for each product; physically set up tables, etc.

Coordinated goal achievement and sales efforts with account representatives

Tracked productivity of sales personnel and identified inactive customers in Excel

Verified customer satisfaction by systematic outreach and suggested upgrades

Processed customers monthly invoices in Accounts Receivable Department

Resolved billing disputes and finalized credits to be posted to client account

Consistently exceeded sales quotas set by Sales Manager through phone sales

Donna M. Ortuso

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Manager The Whitehall Company, Freehold, NJ & 1989-2001

Recruited, hired, and trained sales personnel in company policies and procedures

Coached and motivated sales staff to achieve goals and exceed expectations while personally achieving or exceeding goals

Launched new locations managing projects from inception to grand openings at both companies; set up displays and files, received/tagged product, and hired/trained staff

Generated schedules ensuring adequate coverage during peak periods

Conducted performance evaluations and made suggestions for improvements if required

Managed inventory to maximize turnover

At Whitehall, processed payroll and maintained profit and loss ledgers with reports generated from POS registers to track increases, decreases, or new project growth

Ordered jewelry for Sense Appeal and returned items that did not sell to manufacturers

Completed bookkeeping functions

Training

T.H.E. Technologies, Toms River, NJ Present

Professional Office Specialist Certificate of Completion

The Whitehall Company, Freehold, NJ 1989-1996

Completed at least 3 Management seminars per year

Star Technical Institute Lakewood, NJ

Microcomputer Operations Certificate of Completion