*** ******* **.

San Antonio, TX *****

Phone 210-***-****

E-mail acukei@r.postjobfree.com

Marivel Guerrero

Objective

To obtain a position with a well-established organization that will enable me to utilize my strong organizational skills, leadership skills, and educational background.

Education

June 1995 – August 1998 University of the Incarnate Word San Antonio, TX

Bachelors Business Administration-Management

January 2003 – December 2004 University of the Incarnate Word San Antonio, TX

Masters Arts Administration-Organizational Development

Work experience

2008 - Present University of Texas at San Antonio Bookstore San Antonio, TX

Assistant Store Manager

Manage and supervise employees in Shipping/Receiving, Sales Associates/Cashiers, General Merchandise and eFollett (internal online ordering system).

Assist in preparing and implementing detail plans for each department for associate schedules and hours, budgets, floor plans, and Rush.

Schedule regular appointments to meet with the Athletics, Welcome Center and Family Program and Orientation departments.

Manage and supervise store personnel including recruiting, interviewing, hiring, training, associate performance and assist with salary reviews.

Answers routine inquiries and handles escalated complaints.

Reviews work schedule and ensures adequate store coverage.

Accounts Receivable billing and collections.

Monthly reconciliation of Accounts Payable.

2006 –2008 University of the Incarnate Word Bookstore San Antonio, TX

Store Manager

Manage and supervise store personnel including recruiting, interviewing, hiring, training, associate performance and salary reviews.

Prepare and implement detail plans for each department for associate schedules and hours, budgets, floor plans, and Rush.

Analyze store financials to determine store and department performance and adjusts unfavorable categories.

Approve and analyze store markups, markdowns and write-offs to ensure they are within company guidelines.

Monitors cash procedures, payables and receivables.

Interface with customers, faculty, staff, administrators, vendors, and Home Office staff to exchange information.

Communicate with Regional Manager in developing saleable inventory plans with store staff to maintain proper levels to meet customer demand.

Schedule regular appointments to meet with school representatives or other personnel.

Manages the visual presentation to create an exciting shopping environment for customers.

2002 –2006 University of the Incarnate Word Business Office San Antonio, TX

Business Services Coordinator

Work with various departments to ensure that student’s billing was accurate.

Presentation of Business Office information at freshman orientation.

Balance and count the safe on daily basis consisting of an amount of $500,000.

Manage and supervise office personnel including recruiting, interviewing, hiring, training, and performance reviews.

Process Student Refunds

Charge student accounts for various department fees

Conduct yearly performance appraisals.

Daily cash audits and reconciliation for each cashier.

Assist students with billing and financial aid questions.

2000 –2002 Kent M. Hamilton, DDS San Antonio, TX

Office Manager

Interview, hire and train all new employees

Billed Medicaid and pertinent insurance companies for payment on services.

Complete daily office cash audits and deposits.

Schedule patient appointments.

1998 – 2000 New Directions Therapy San Antonio, TX

Medical Records Administrator

Created and implemented a medical records system for each patient for the various therapists and social worker.

Billed Medicaid and pertinent insurance companies for payment on services.

Call insurance companies for approval and verification for treatment.

Schedule patient appointments.

1995 –1998 Lincare, Inc. San Antonio, TX

Customer Service Representative

Answer calls and set up the installation of medical equipment including wheelchairs, power wheelchairs, and home oxygen therapy.

Bill and collect payment from the insurance or patients for services rendered.

Train all new hire employees.

Maintain patient medical records for accreditation.

1993 –1995 North Central Baptist Hospital San Antonio, TX

Admissions Clerk, Insurance Verification, Business Office Secretary

Train all new hire employees.

Inpatient, Outpatient and ER registration admissions.

Verified Insurance benefits.

Filed, answered phones, attended necessary meetings, and maintained schedule for Business Office Manager.

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