Permanent Address

***** ***** ***

Laurel, Md ***08

240-***-****

Objective

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an executive assistant, customer service manager, administrative assistant and receptionist. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency and customer satisfaction.

EDUCATION

Currently- (Business Administration) University of Maryland College, Adelphi, MD, anticipated graduation: May 2018

WORK EXPERIENCE

Thompson Coburn LLP

Legal Receptionist October 2014- Present)

Provide high-level, professional administrative support and customer service

Greeting Guest

Answer multi phone lines and transfer calls to appropriate personal.

Coordinate and manage travel arrangements, reservations, orders and vouchers

Time Entry/ Billing

Handle Attorneys Expense Report while using Chrome River

Sort Files and retrieve files from offsite

Coordinate internal/ external meetings including, reserving conference rooms, catering orders and notifying attending individuals by appointments via Outlook

Maintain Files and Guides

Westlaw find and print

Business Dental March 2013-May 2014

Office Assistant Hyattsville Md

Handles multi-faceted responsibilities encompassing customer service, sales, cashiering, inventory control, purchasing, re-stocking and invoicing of dental devices and supplies

Interfaces with a diverse community-based population, directing inquiries, concerns and complaints pertaining to medical prescriptions and verification of insurance coverage

Provides assistance with general counting functions; maintain journals and handling Accounts Payable and Accounts Receivable

- 2 -

Generate numerous documents in a timely manner, including correspondence, evaluations reports, awards, messages, and directives

Orchestrate special staff events and reservations; managing customer relations and provided exemplary service to all customers

The Kevin Davis Group-American Income Life

Aug 2012-Feb 2013 Executive Assistant Beltsville, MD

Handle multiline phone system

Functioning as primary liaison to customers, and ensuring a consistently positive customer experience

Coordinated office services such as housekeeping, purchasing office supplies, ordering catering when needed and maintained office equipment (computers, fax machines, printers, photocopy machine, telephone system)

Maintained computerized inventory of all customer and business related transactions through American Income Life’s back office, to guarantee appropriate fund allocation

Assisted Human Resources Manager with payroll and bookkeeping of employees within the company; in addition, distributed, analyzed, and prepared contracts and additional paperwork for incoming employees.

Responsible for the provision of an efficient and effective reception service, and for administrative support to the State General Director, Senior Managers and additional staff

Greeted visitors, ascertaining the nature of their business, and referring them to the appropriate staff members

U-Haul Jan 2011-Mar 2012

Reservations Manager Hyattsville, MD

Liaised with U-Haul personnel to ensure all levels of staff are briefed regarding rental equipment and customer requirements

Met and greeted potential clients, quoted according to the requirements of the company, and advised potential solutions of the most suitable rental equipment that would meet the needs of the customer

Communicated regularly with senior management to address ongoing strategies and concerns

Compiled company statistics and data under requirements of the Senior Manager

Established, maintained, and updated files, databases, records, and other documents; developed and maintained data, and performed routine analyses and calculations in the processing of data for recurring internal reports

Sorted, screened, reviewed, and distributed incoming and outgoing mail; composed, prepared, and ensured timely responses to a variety of routine written inquiries KNOWLEDGE, SKILLS AND ABILITY

- 3 -

Intermediate knowledge of Microsoft Office (Word, Excel, Power-Point, Outlook) and the ability to apply it to preparing standard documents

Experience with Time Entry, Desk Site and FileSurf

Quality performance of administrative functions and duties including, scanning, copying, faxing, and maintaining office files

Effective troubleshooting/ problem solving skills KEYWORDS

Administration, Clerical, Correspondence, Travel, Scheduling, Calendars, Outlook, Excel, Word, Time Entry, Billing

References upon Request

Contact this candidate