CAREER OVERVIEW

CORE STRENGTHS

WORK EXPERIENCE

EDUCATIONAL BACKGROUND

SKILLS

DEANNA J HENRY

**** * ****** ** *** #1219, HOUSTON, TX 77035 C: 832-***-**** acukd8@r.postjobfree.com Highly skilled in providing information regarding products and services of the company.Hands-on experience in reviewing, updating or making changes to customer accounts.Track record of listening and responding to customers' needs and concerns

Energetic work attitude

Customer service expert

Adaptive team player

Active listening skills

06/2015 Customer Services Agent

Xerox Houston, Texas

Answered an average of 100 calls per day by addressing customer inquiries, solving. Problems and providing new product information.

10/2014 to 06/2015 Collections Agent

LTD Financial Houston, Texas

Answered an average of 300 calls per day by addressing customer inquiries, solving problems and providing new product information Researched overdue account balances Achieved monthly collection goals.

Documented all collection attempts accurately and truthfully. Addressed discrepancies and processed credits and refunds when required and approved by department manager.

01/2014 to 07/2014 Health Provider

Jordan Health Houston, Texas

Prepared and maintained patients progress reports Performed housekeeping duties Planned,.

shopped and prepared nutritious meals for patients Transported patients to appointments.

and activities Monitored medication Administered personal care including ambulation and.

personal hygiene assistance.

05/2011 to 08/2013 Administrative Assistant

Port of Houston Authority's Houston, Texas

Leverage strong multitasking skills to manage customer service, data entry, invoicing, returns processing, and purchasing.

Respond to customer inquiries in person and over the phone; liaise with cross- functional teams in support of customer needs.

Manage calendars for two managers, including meetings / appointments and travel arrangements.

Administer banking, deposits, account registry, payroll, and distribution of employee checks.

Liberal Arts

San Jacinto College Houston, Texas

Banking, Customer Service, Data Entry, Functional, Invoicing, Meetings, Multitasking, Payroll, Progress, Purchasing, Phone, Travel Arrangements

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