***-***** ***.

Fayetteville, N.C. *****

910-***-****

acukcs@r.postjobfree.com

HERBERT LEE THOMAS, JR.

WORK HISTORY

January 2013- present McDonald’s Fayetteville, NC

Guest Services Department Manager

The Guest Service Department Manager is responsible for making sure Crew and Managers deliver a great customer experience. This manager makes sure sales promotions are done well, that service staff are trained in service and McCafe procedures, and the Front Counter, Drive-Thru, and McCafe areas are organized for the best service. The Guest Service Manager also is responsible for making sure the team meets service targets, such as Service Speed, Friendliness, and Accuracy

The main aim is achieving the high standards of McDonald’s™ in Quality, Service and Cleanliness, as well as the professional viability of the Company

The Guest Services Managers Responsibility’s are also to supervise personnel, to supervise the products and equipment, with the aim of achieving the high standards of Quality, Service and Cleanliness. The professional viability

March 2010 – January 2012 Unemployment Virginia

July 2007 – March 2010 Planittechnology Group Virginia Beach, VA

Warehouse Assistant/Shipping Clerk

Assist in inventory control.

Work with web-base program called Khameleon.

Deliver computers to state agencies throughout Virginia.

Ship computers to state agencies for Ferguson Enterprises.

Operated forklift and pilled jack.

July 2006 – July 2007 RGIS Virginia Beach, VA

Inventory Clerk

Aid in data collection.

Used hand-held technology proprietary to RGIS.

Inventoried items on sales floor, stock rooms, and warehouses.

December 2004 – July 2006 Life More Abundantly Fayetteville, NC

Direct Care Staff

Provide consistent, personal care & follow support plans.

Assist with hygiene, eating, & drinking while nutritional diet.

Support, safeguard, & enable individuals to live independently.

Work constructively & professionally with staff as an effective team member.

Establish & maintain a friendly, informative, professional relationship with family.

May 2003 – December 2004 General Dynamics Chesapeake, VA

Material Handler

Worked as a contractor, fire-watcher, duct worker, & electrical worker on navy ships

Read blue prints for building duct work on navy ship.

Able to build connectors for different computer equipment.

Able to wire-up transformer boxes on navy ship.

June 2001 – May 2003 Abacus Communications Virginia Beach, VA

Customer Service Representative

Answered phones for customer inquiries, billing questions, & complaints

Answered collection calls for delinquent or slow payees.

Excelled to team lead position.

September 200 – June 2001 Staff Mart Fayetteville, NC

Customer Service Representative

Answered phones for customer inquiries, billing questions, & complaints

Earned customer service course credits.

June 1997 – September 2000 US Army Ft. Bragg, NC

Unit Supply Specialist

Received, inspected, inventoried, loaded/unloaded installation supplies & equipment.

Operated unit level computers.

Prepared unit/organizational supply documents.

Maintained automated supply system for accounting of supplies & equipment.

Issued & received small arms.

Secured & controlled weapons & ammunition in security areas.

Scheduled & performed preventive & organizational maintenance on weapons.

Education

September 1993 – June 1997 Westover High School Fayetteville, NC

High school diploma

Training/Skills

CPI, First Aid, & Medication Certification. Microsoft Word, Excel, PowerPoint, Windows 98/XP, & Khameleon. UPS World ship & FedEx Ship Manager.

Honors

Army Service Ribbon, Field Sanitation Course, Expert Marksmanship Qualification

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