Trini Gough

Milton, ON

905-***-****

acukc2@r.postjobfree.com

Result-oriented product system/Marketing Specialist experienced in providing detailed analysis on life cycle and large projects for marketing team. Coordinate cross functional meetings to gather business requirements through QA and to provide pricing options to meet specific customer needs within assigned deadlines. I thrive for flawless execution in introducing new products to market. I am a fast learner, self initiative person and enjoy team environment.

PROFESSIONAL PROFILE

Highly experienced in handling projects with superior implementation and application to deliver high quality products and services that are within budget and scope in a timely fashion.

Strong history on completing projects within deadline and under budget.

Single point of contact in tracking and monitoring new and existing projects from end to end.

Excellent relationship building skills demonstrated through collaborating with Product Managers, Systems, Finance and Sales.

Technically proficient in Microsoft Office Excel, Visio and PPD (Product Pricing Database)

Over 10 years of experience working with billing processes/platforms.

10 years of extensive experience in existing and introducing new Telecom Voice, Data and long distance products to market.

Provide support to IT project team in analysis and testing products including documentation on Change Management process.

Highly advanced skills in using AS400 billing platform.

Strong analytical and problem-solving skills with a “Can Do Attitude”.

Superior organizational and planning skills; able to lead and manage projects.

Able to prioritize work while handling multiple projects at once and/or high volume of work.

Self-directed and able to work efficiently even with minimal supervision.

Highly adaptable and flexible.

Excellent written and verbal communication skills

Working knowledge of databases including CPQ – Netcracker, IBIS, IES, ICMS, SAS.

WORK EXPERIENCE

Product System Specialist 2013-2015

Allstream

Engaged cross-functional project teams to identify and deliver system requirement that drive increased customer satisfaction and operating cost reduction

Contributed to IP Voice revenue growth in 2014 by 20% and gross margin by 45%. Completed this project in 3 month assigned deadline by SLT team.

Interacted with project stakeholders to determine time and resources required satisfying project deliverables, creating schedules, and track resources assigned to work items

Created and maintained Product Catalog, Implementing billable solutions for various telecommunication technologies, maintained quote to invoice integrations

Reviewed and analyzed product specifications and business requirements, while identifying and closing gaps

Provided most efficient rate development solutions such as price plans and promos ensuring minimal impact on the system(s) and on corporate resources

Lead regular team meetings to track work package progress and facilitate resolution of any issues

Developed, test, Visio and implement products, discounts and rate plans to support marketing products and promotional launches

Lead and participated in developing comprehensive requirements to validate billing development/parameter changes and testing of billing related changes

Accountable for the interpretation and implementation of pricing requirements for approval initiatives to ensure timely and accurate pricing updates using AS400 biller in the most efficient manner

Billing Systems Specialist 2008-2013

Allstream

Created and maintained billing codes in the information systems to support new products, promotions and rate changes

Investigated and resolved billing management inquiries through querying necessary systems, analyzing tables, or providing system knowledge and expertise to requester

Working knowledge in providing pricing options for various Allstream products such as BIP, SWE, Private Line, Local Services and Internet products

Prepared and assisted with documentation of process flow diagrams, training materials, and operational guides to support process changes

Provided training and support as needed

Pricing Analyst 2006-2008

Allstream

Configured products in appropriate tables according to solution determined in a test environment and/or non-production status

Contributed to requirements to validate billing development / parameter changes

Ensured accurate and complete table changes by coordinating with other departments to resolve variances before changes are promoted into production, implementing changes accurately into production status, and reviewing work post-production

Sales Operation Specialist 2000-2006

Allstream

Acted as liaison with various cross-functional departments such as Collections, Accounting/Billing, Marketing, Sales and Provisioning in providing support.

Provisioning and resolve billing issues for Telecom Voice and Data products.

Actively participated in various sales initiatives to increase sales and improve processes such as lead generation programs and sales results.

Extensive experience with front-end order provisioning, tracking sales compensation, quality assurance, internal reporting duties and cancellations.

Successfully extracted data to efficiently report on sales performance and departmental cycle times to senior level management.

Accurately completed and maintained various operational tasks.

EDUCATION & TRAINING

Business Skill, MTS Allstream 2006

Communications, MTS Allstream 2006

Teamwork, Strategy/Planning/Decision Making, MTS Allstream 2006

Completed ICMS navigation e-learning course 2012

Basic SQL query course through Allstream 2013

Education

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