Marcelo Turby
**** ******* **, *******, **, ***** 713-***-**** acukc0@r.postjobfree.com
Skills & Abilities
COMPUTER/SOFTWARE LITERATE
Microsoft Word, Excel knowledge
Windows/Outlook/Internet
English/Spanish Bilingual
Ability to take on task with minimal supervision
Ability to work independently and as team
Windows Desktop computer repair experience
Windows XP, 7, 8, 10 installation experience
Virus removal
Software install and uninstall experience
Ability to regularly lift, move and carry
Upgrade/install and uninstall windows desktop computers hardware
Empathy, Patience and problem solving skills
Experience
CASHIER DRIVE WITH PRIDE 5/2015 - 4/2016
Face to face Customer Service
Data Entry
Outbound Collections calls
Receiving cash/credit cards payments
Resolving high-dollar delinquent accounts
Copies/Fax/communication with customers via email/phone
Printing/Filing/scanning
WAREHOUSE WORKER YUMI ICE CREAM 4/2015 – 5/2015
Packing boxes of ice cream
Transporting boxes into baskets and trucks
Maintaining freezer clean and clear of obstacles SPANISH/ENGLISH PHONE BILINGUAL INTERPRETER LANGUAGE LINES SOLUTIONS DOMINICAN REPUBLIC) 8/2013 – 11/2014
Data entry
Customer Service Representative
Forwarding calls to requested languages/extensions
Handling 40-50 phone calls per day
Interpreting inbound calls from between SPANISH and ENGLISH Page 2
CUSTOMER SERVICE REPRESENTATIVE XEROX (DOMINICAN REPUBLIC) 2/2011 – 7/2013
Handling 50-70 inbound calls per day
Managing customers request online
High call volume call center experience
Data entry
Receiving credit card payments
Resolving delinquent accounts
Technical Support
References
Jeremy Belyeu 281-***-****
Jose Rodriguez 832-***-****