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Customer Service Representative

Location:
Dallas, TX
Posted:
April 29, 2016

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Resume:

Marcelo Turby

**** ******* **, *******, **, ***** 713-***-**** acukc0@r.postjobfree.com

Skills & Abilities

COMPUTER/SOFTWARE LITERATE

Microsoft Word, Excel knowledge

Windows/Outlook/Internet

English/Spanish Bilingual

Ability to take on task with minimal supervision

Ability to work independently and as team

Windows Desktop computer repair experience

Windows XP, 7, 8, 10 installation experience

Virus removal

Software install and uninstall experience

Ability to regularly lift, move and carry

Upgrade/install and uninstall windows desktop computers hardware

Empathy, Patience and problem solving skills

Experience

CASHIER DRIVE WITH PRIDE 5/2015 - 4/2016

Face to face Customer Service

Data Entry

Outbound Collections calls

Receiving cash/credit cards payments

Resolving high-dollar delinquent accounts

Copies/Fax/communication with customers via email/phone

Printing/Filing/scanning

WAREHOUSE WORKER YUMI ICE CREAM 4/2015 – 5/2015

Packing boxes of ice cream

Transporting boxes into baskets and trucks

Maintaining freezer clean and clear of obstacles SPANISH/ENGLISH PHONE BILINGUAL INTERPRETER LANGUAGE LINES SOLUTIONS DOMINICAN REPUBLIC) 8/2013 – 11/2014

Data entry

Customer Service Representative

Forwarding calls to requested languages/extensions

Handling 40-50 phone calls per day

Interpreting inbound calls from between SPANISH and ENGLISH Page 2

CUSTOMER SERVICE REPRESENTATIVE XEROX (DOMINICAN REPUBLIC) 2/2011 – 7/2013

Handling 50-70 inbound calls per day

Managing customers request online

High call volume call center experience

Data entry

Receiving credit card payments

Resolving delinquent accounts

Technical Support

References

Jeremy Belyeu 281-***-****

Jose Rodriguez 832-***-****



Contact this candidate