FRANK W. McCAULEY

*** ****** **** ****** ** Madison AL 35757

CELL 509-***-**** acuk8l@r.postjobfree.com

OBJECTIVE

Secure a Service Director position with a quality company who values employees dedicated to

achieving the company objectives.

SUMMARY OF QUALIFICATIONS

Service Director with over 15 yrs of profitable management experience

Trusted manager with ability to motivate employees to excel and achieve company objectives

Excellent process oriented method of management exhibiting tireless energy

Operates with a “Hands on Management” style

Enjoys challenges and demonstrates problem solving abilities

Capable of positive interface with multiple brand manufacturers.

PROFESSIONAL EXPERIENCE

Serra Kia, Gardendale AL Oct 2015 – Mar 2016

Service Manager

Assumed management of a troubled store in all areas

Hired 7 Technicians and 1 service advisor (all achieved minimum training)

Brought high warranty down from over $600.00 to less than $450.00 12mo rolling

Trained Staff to increase Ratio of CP dollars over W dollars 30%

Bramlett Kia, Decatur, AL Oct 2014 – Oct 2015

Service Manager

Platinum Service Award 2014 – 15

Rank #7 CSI of SE Region

Autonation VW / Audi Spokane, Spokane, WA Jan 2013 – Sept 2014

Service Manager

Increased Labor gross 17% year over year 2013

Implemented training for all staff to achieve certification

Improved CSI to above regional benchmarks VW & Audi

George Gee Pontiac, GMC, Kia, Spokane, WA July 2011- Jan 2013

Service Manager

Increased c/p effective labor rate 16% and hours/ro to 2.4

Hired and trained service advisors

Nissan of the Eastside, Bellevue, WA June 2009 – March 2011

Service Manager

Increased technician count from 7 to 12 within first year of management

Developed and installed service department processes and procedures resulting in an average monthly gross profit increase of 35%

Converted warranty administration from sublet to in - house

Effective Labor Rate at 90% of Door Rate

Improved and maintained CSI at Regional Averages

Clyde Revord Motors (Buick, Pontiac, GMC), Everett, WA 2000 – Sept 2003

May 2006 – June 2009

Service Manager

Directed the Service operations for a 13 tech shop representing 3 franchises

Achieved increased CP sales to 2.5 hrs through proper service advisor training

Developed procedures to reduce customer comeback due to improper repairs

Implemented transition from a traditional dispatch system to Lateral Support

Relocated to Florida in 2003 for family reasons

Wells Fargo Home Mortgage, Pensacola, FL/Gulf Shores, AL Sept 2003 – May 2006

Sales Manager/Loan Officer

Trained in the processing of loan origination

Performed Mortgage origination work for first 9 months of employment

Promoted in 9 months to supervise 9 mortgage loan originators

Relocated back to Seattle area

Linda Tenney Toyota, Seattle, WA 1997 - 2000

Service Manager

Directed the efforts of a16 tech shop performing work on 75 cars a day

Initiated programs to reduce a high technician turnover problem

Maintained proper warranty costs per unit to avoid manufacturer audits

Rob Larson Toyota/Chrysler Plymouth, Tacoma, WA 1994 – 1997

Service Manager

Assumed management of a turnaround operation

Hired new staff and increased tech count from 6 to 9 in first year

Trained service advisors resulting in 2.75 hrs /ro customer paid labor

SPECIALIZED TRAINING

Certified Nissan/Toyota/GM/Kia Service Management training

Attended some Atcon training

EDUCATION

North Central High School, Spokane, WA - Graduate

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