Manisha Satija

Block */***, Gopi Colony, Old Faridabad-121002

Mobile No:91+886*******

E-mail : acuk8f@r.postjobfree.com

Career Objective

To work for a professional organization which give me proper space to grow and to contribute the organization in achieving its goals by using my skills, knowledge and ability to the fullest.

Education Qualifications

1) MSC (CS) from Maharishi Dayanand University in 2015.

1) BCA from Maharishi Dayanand University in 2013.

2) Passed 12th (Commerce) from C.B.S.E in 2010.

3) Passed 10th from Board of School Education Haryana, Bhiwani in 2008.

Technical Skills

Designing: HTML,CSS

Console Programming Language: C

Office Tools: MS Office(Excel, Word, PowerPoint, Outlook 2010)

Database :SQL 2007

Others: Oops, SDLC, Manual Testing

Present Employment

Aon services India Pvt ltd

(Since Dec, 2013 to till now)

ROLE & RESPONSIBILITIES:

Working as a Process Advance in OCP team in Health & Welfare Domain.

Responsible for Ongoing Client Processing for around 20 different categories under Health Management Domain

Responsible for resolving client queries.

Responsible for maintaining the client SLA

Creating & adhering to Processing calendars consistently on time.

Ensuring adherence to the Standard Operating Procedures.

Ensure Good health of Standard Operating Procedure documents.

Act as a backup in the absence of the TD(Team Developer)

Maintaining TRBS report for the team.

Identify and implement Process Improvements and Lean ideas in order to enhance the accuracy and quality of processing.

Leading team huddles to share updates and processing tips within the team.

Key Skills

Provide mentoring support to new Hires.

Willingness to accept challenges along with the ability to work under pressure

Goal oriented and motivated individual along with the ability to work independently

Attitude towards continuous learning and improvement.

Innovative along with acute ability to think creative and out of the box.

Accomplishments:

Awarded with Tier-2 Award

Fun Spoc of my team.

Personal Strength

Believe in Quality work and punctuality.

Positive Attitude.

Deterministic

Adaptive Nature

Keen to learn new things.

Hobbies

Dancing

Listing to Music.

Personal Details

Father’s Name : Shri.Sant Lal Satija

Date of Birth : 05-07-1992.

Marital Status : Unmarried

Gender : Female

Declaration

Date :

Place :

(Manisha Satija)

I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.

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