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Customer Service Manager

Location:
Newnan, GA
Salary:
50,000
Posted:
May 01, 2016

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Resume:

ANNA H. THOMPSON

** ******* **, ****** ** ***** Cell 678-***-****

Email: acuk7i@r.postjobfree.com

My focus is service, integrity, to establish relationships with employees and suppliers, to serve customers with quality product

and to be involved in growth, development and success of the company.

2014 ALBION INDUSTRIES – NEWNAN, GA Manufacturer and assembly of casters 2016 Buyer (plant closed Feb 2016)

Purchased casters, metals, components, raw materials for production and assembly

Decreased inventory 35-45%, increased inventory turns by updating MRP information, shrewd buying

Annual cost savings 2015 - $ 89,000 – Cost avoidance - $ 19,271 – 4000-6000 sku’s

AS400/JD Edwards and Epicor MRP systems, for planning and usage analysis for requirements

Daily production meetings with team leaders, buyers, sales and management to review daily orders

Interacted with engineers for prints sent out for quoting or approved substitutions

Interacted with suppliers to negotiate costs and supplier selection process

Weekly and monthly reporting for goals and results for cost savings, cost avoidance projects

Daily cycle counts for inventory management; discrepancies investigated and resolved

2014 DECOSTAR DC div of Magna – TEMPLE, GA Plastic mold injection parts for automotive

2014 Logistics Planner/Warehouse Manager (Project completed, left to pursue purchasing)

Accomplished complete organization and facelift for warehouse; 2000 sku’s - 5S and Kanban

Planned daily packaging/components releases for service/distribution center- JIT implemented

Ensured sufficient packaging for daily orders to meet deliveries – automotive/service centers

Interacted with Operations Leader, Logistics and Team Lead for scheduling assembly teams

Updated parts, purchasing and supplier maintenance in QAD system/ Inventory Mgmt daily cycles

Created and managed excel spreadsheets, pivot tables, formulas for logistics planning

2005 GROOV-PIN – PTC CORPORATION – NEWNAN, GA Manufacturer of metal fasteners

2014 Buyer (resigned – company unstable)

Procurement of raw coil and rod stainless, brass and steel for operations based on demand/forecasts;

planned orders created in Visual Mfg. MRP system. JIT implemented two plants

Accomplishments: Cost savings average per year $ 75-100,000, with decrease in overall inventory

from over $1mm, to $ 225-250 per month per goal set by management – accomplished through

smart purchasing and negotiating, lowering minimums purchased, blanket releases decreased on hand

Procurement/quoted prints of sourced parts with Swiss houses/cold headers/stamping houses

Point of contact with suppliers to effectively manage and negotiate costs and quality issues

Maintained quality documents/raw material specs for ISO/QS9000 requirements

Controlled and maintained costs, part information, purchase orders, safety stock in MRP system

Managed inventory, cycle counts, investigated cause and resolve – 500-1000 sku’s

2004 CANAAN INSURANCE AGENCY – GAFFNEY, SC

2005 Office Manager (company moved- pursued purchasing career)

Processed applications for new group and individual insurance applicants

Point of contact between clients and insurance companies; Processed/audited claims, resolved issues

Required confidentiality, people and customer service skills

2002 ROMEO RIM – GAFFNEY, SC Plastic mold injection John Deere/Volvo

2004 Quality Technician/Team Lead Supervisor 2nd shift (downsized loss of John Deere business)

Performed quality audits of plant operations, inventory control, purchasing

Processed statistical reports for weight, fiber and glass content analysis

Performed audits for DHEC regulations weekly of hazardous/non-hazardous materials

Verify Certificates of Conformance and maintain MSDS (Material Safety Data Sheets)

2001 VENTURE MEASUREMENT – SPARTANBURG, SC Manufacture/assembly of solid/liquid flow meters

2002 Buyer/Planner (downsized after 911 attacks)

Procurement of Steel bar/tubing, electronic components, castings, and metal fabricated parts

Exceptional reduction in inventory and cost savings in 8-month period - $ 80M

Negotiated with suppliers to effectively manage costs and controlled inventory by blanket releases

Planned, scheduled assembly lines, organized cell groups, improved inventory accuracy and turns

1996 PARAGON TRADE BRANDS - GAFFNEY, SC Medical Device FDA facility

2000 Raw Materials Buyer/Planner (plant closed)

Procurement of raw materials, folding cartons, poly bags, corrugated boxes and MRO for

Feminine-Adult Incontinence Product Lines for high speed, FDA regulated medical device facility

Experienced in forecasting, planning and scheduling to meet capacity requirements, Visual Mfg.

Managed inventory for over 500 raw materials with JIT application

Maintained base of raw material costs, BOM’s, new sku’s and supplier information

Facility point of contact with suppliers for negotiating costs, purchases and quality issues

Coordinated with Quality to provide feedback to suppliers on quality issues

Performed Quality and Customer Service Audits at Raw Materials Supplier locations

Worked with Inventory Control Coordinator in maintaining accurate inventory levels

Warehouse Manager

Accomplishments: developed and implemented procedures for startup operations

Organized layout of warehouse, daily operations of the warehouse, shipping, receiving documentation;

sourced freight carriers and scheduling

Organized quarterly inventory count and weekly cycles

Instructed and motivated employees in a team environment; supervised team of 8-10

1992 NEWARK ELECTRONICS - GAFFNEY, SC Electronics Distribution

1996 Quality Control Auditor/Order Processor (major move upward)

Experienced in all aspects of the business, including processing incoming products in receiving, packaging

product and verifying packing lists, processing shipping documents for customer

Maintained less than 1% error rate in inventory transaction accuracy in receiving

Achieved Quality Club Bronze, Silver, Gold and Platinum status

Performed Quality Control auditing for end product before shipping

Trained in MSDS, Hazardous Materials, and ESD (Electronic Static Device) control

1973 NATIONSBANK (BANK OF AMERICA) - GAFFNEY, SC

1992 Administrative/Operations-HR Assistant (downsized after merger)

Maintained extensive knowledge of bank operations; Experienced 12 years Internal Auditing, Operations

Designed and implemented programs for operational procedures, accounts payable, and budgets

Experienced in personnel management, employee evaluations, preparation of budgets

Certified in American Institute of Banking, Management, Economics, Law & Banking, Speech and Marketing

Experienced as Customer Service Representative, Head Teller, Teller Trainer, Loan Processor

EDUCATION: LIMESTONE COLLEGE, GAFFNEY, SC

Bachelor of Science in Business Management /Psychology

S.C. BOARD FOR TECHNICAL AND COMPREHENSIVE EDUCATION: Economic Development Division 1992 1996

SEMINARS: Lean Manufacturing, Continuous Improvement, 5S, AIDINC, Kanban, Quality ISO /QS9000, Good Manufacturing Practices, Communication skills, Team Concept, Problem Solving, Management skills, Diversity Training, (GMP), OSHA and Hazardous Training, 6S, SAP training, MS DOS, Professional File and Write, BPICS – Former APICS member

SKILLS: Microsoft package – Exchange, Excel, Minimal Pivot tables, Word, PowerPoint, Professional File and Write, Windows XP/7/10, MRP systems – Visual Mfg. (Fully integrated manufacturing system), JD Edwards (AS 400), QAD, Epicor, MS DOS

OUTSIDE ACTIVITIES: Singing and playing guitar for bible study groups; choir; writing music, enjoy sports,

active in Daughters of American Revolution, holding leadership positions on state and chapter level



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