Kimberly R. Oakman

210-***-****

acuk79@r.postjobfree.com

Career objective

Seeking full time employment as a medical office manager or team lead in patient services where I can apply my education, knowledge, and experience to assist in the growth and development of a medical practice or department.

Qualifications Summary

Two years combined experience in optometry and ophthalmology; where I gained experience and hands on training in the aspects of scheduling, medical insurance and billing, patient services, and optical.

Key Skills and Strengths

*Professional and mature with excellent communication, verbal, and time management skills

*Pleasant and professional phone manner and etiquette

*Strong organizational and planning skills and detail oriented

*Ability to multi-task, manage details, and organize efficiently and effectively

*Extensive training and experience as a manager and team lead; focusing on team leadership, direction of patients and staff, and ensuring daily goals and responsibilities are met

*Computer proficiency and ability to learn new software

Professional Experience

Ultravision-San Antonio, Texas (October 2015-Present)

Title: Patient services/Optician

*Check in patients and accurately input patient demographics and insurance information

*Answer office phones, schedule patients, and re-schedule appointments if necessary

*Ensure patient charts are pulled for next business day

*Collect co payments, deductibles, and surgery charges from patients

*Contact other physicians offices for referral information, request medical records for patients transferring to the practice, and fax encounter notes to physicians' office for patients that are co-managed

*Ensure new patient consultation referral notes are received from other physician offices

*Responsible for confirming patient appointments at least two days ahead of schedule

*Direct patients to correct area of the practice

*Coordinate physicians' patient schedule and consultations

*Inform physicians and technicians of any schedule changes, additions, and re-schedules

*Assist patients with questions regarding medication and medication refills

*Verify insurance coverage of materials for patients purchasing glasses and/or contacts

*Assist optical director with inventory entry into POS system

*Sell glasses and contacts to patients (Average eyeglass sale per patient: $600.00)

Vision Source-San Antonio, Texas (March 2015-August 2015)

Title: Optician

*Responsible for selling glasses to patients entering the optical

*Responsible for ensuring all patient orders are placed correctly before billing the vision insurance company

*Responsible for ensuring patients understand their vision needs

*Responsible for adjusting frames to fit the customer, inspecting glasses before patient pickup, and small repairs to glasses if necessary

*Responsible for updating patient files, medical records, and verifying insurance coverage

*Work directly with vision labs regarding patient orders

Visionworks-San Antonio, Texas (June 2014-March 2015)

Title: 3rd Key/Manager

*Ensure all associates are meeting and exceeding company standards in sales goals on a daily, weekly, and monthly basis

*Responsible for the daily opening, closing, and balancing of the registers

*Ensuring all customer issues and complaints are rectified in a timely and professional manner

*Responsible for delegating daily responsibilities to all associates during their shift

*Directly working with lab manager in inspecting eyeglasses, and rectifying mistakes before patients pick up their eyeglass order

*Responsible for rectifying any insurance exceptions and claims are filed accurately and efficiently

Education and Training

US Career Institute (Online Healthcare Management certification)-Currently enrolled

-Medical Terminology

-Electronic Health Records

-Ethics and Legal Issues in Healthcare (Also includes a HIPPA training course)

-Records and File Management

-Managing the medical office

-Cell and Tissue Anatomy and Pathology

-Financial Management

-Body Systems (Anatomy and Physiology)

Ashworth College(Online Medical Billing and Coding Certification)-Currently enrolled

ICD-10 Coding training

Software systems

NextGen

Office Mate

Maxim Eyes

University of the Incarnate Word-May 2005

BA in Communications

St. Gerard Catholic High School-May 2001

High School Diploma

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