MONIQUE BROWN

***** ******* ****, ***#****, Avon, OH 44011 (C) 440-***-****

acuk6s@r.postjobfree.com

Professional Summary

Licensed insurance professional with extensive experience in sales, prospecting and exceptional

customer service. Seeks a position offering new challenges and opportunities for career growth

and advancement.

Skills

Licensed to sell Property and Casualty Policy coverage expert

Licensed to sell Life and Health Insurance Proactive team player

Underwriting knowledge Talented salesperson

Top-rated sales performance

Work History

Umbrella Sales/Service Consultant 10/2014 to Current

Progressive – Mayfield Village, OH

Explain and educate prospective customers the importance of obtaining umbrella insurance

coverage.

Meeting umbrella sales goals and expectations by providing exceptional customer service.

Researching and becoming knowledgeable on insurance products that will fit the

customers needs such as offering auto, umbrella, homeowners and special lines products as

needed.

Model exceptional customer service skills and appropriate diagnostic sales techniques.

Calculate quotes and educate potential clients on insurance options.

Act professionally and patiently when addressing customers objections and gently persuade

them to purchase my insurance product.

Train new Umbrella Consultants on how to be productive in their sales.

Senior Sales/Service Consultant 06/2003 to 10/2014

Progressive – Mayfield Village, OH

Gathered and verified all required customer information for tracking purposes.

Mastery of customer service management systems and databases.

Managed customer calls effectively and efficiently in a complex, fast-paced and

challenging insurance call center environment.

Managed high call volume with tact and professionalism.

Addressed and resolved customer product complaints empathetically and professionally.

Accurately documented, researched and resolved customer service issues.

Responded to all customer inquiries thoroughly and professionally.

Answered customer questions with knowledge and expertise.

Processed cash and credit payments rapidly and accurately.

Met all sales and customer service goals.

Completed all training for sales and customer service to be as knowledgeable as possible

for insurance customers.

Achieved one-call resolutions for customers by providing exceptional technical support.

Education

Still in pursuit of obtaining a Bachelors of Business for Marketing and Communications: Current

Ursuline College - Pepper Pike, OH

Accomplishments

Won "Service Excellence Award" for playing instrumental role in driving record-high sales.

Earned the “Rising Star” Award for outstanding sales of property and casualty insurance

several times within the last year.

Call Center Representative versed in customer support in high call volume environments.

Superior computer skills and telephone etiquette.

Insurance customer service/salesdriven to exceed sales goals and build long term

relationships with customers. Delivers positive experiences through high-quality customer

care.

Attentive Customer Service Representative with almost 13years achieving customer

service satisfaction and customer retention goals. Independent and quick thinking team

player seeking a role offering increased responsibility.

Contact this candidate