Customer Service Representative
Resume:
CATINA POWELL
Shreveport, LA 71109
OBJECTIVE
To secure a challenging position with an organization where my talents can be effectively utilized and with an organization that rewards hard work and performance excellence. QUALIFICATIONS PROFILE
Excellent interpersonal skills and a good work ethic. Competent individual with strong technical aptitude. Proficient in the use of Microsoft Word,
Lotus Notes, Excel and Windows 95’. Power point2000. Builds good rapport with professional Clientele with over 10 years of customer service.
EXPERIENCE
ALBERTSON’S GROCERY
9/2015-12/2015
Butcher’s block/meat counter associate
Responsible for assisting in taking orders with any type of meat or seafood making sure all customers are satisfied with the customer service. WALGREEN’S PHARMACY
6/2014-11/2014
Customer Service Representative
Responsible for making all grocery was put out on the shelves, assisting in photo lab with printing photos, posters, etc., assisting in pharmacy as a none tech with getting medications filled or entering insurance information FIRST WAVE TOWING AND RECOVERY, Shreveport, LA
02/18/2012-5/18/2015
Office Secretary
Responsible for dispatching calls to drivers, invoicing and billing out to insurance companies once job is completed, doing payroll for drivers making sure all loads and fees are accurate to turn in to owner before payday on Friday, keeping weekly totals of everything done such as gas, supplies and office expenses, also done invoicing and bids for lawn company
TA TRUCK STOP Shreveport, LA
06/2014-12/2014
Cashier
Responsible for cashing checks, western union, and making sure all customers are satisfied
CROSSMARK Shreveport, LA
05/2014-still part time in 2016
Event specialist
Responsible for preparing food products and letting customers sample product BEST BUY, Shreveport, LA
11/2012-2/2013
Cashier
Responsible for making sure all customers found everything that is needed and that they were satisfied with services provided BUDGET PHONE, Shreveport, LA
05/2008-8/2009
Customer Service Rep.
Responsible for taking inbound calls assisting customers on account, issuing credits or making changes to phone account. BROOKSHIRES, Shreveport, LA
04/2006-05/2008
Cashier/Customer Service
Responsible for taking care of customers and
making sure they are satisfied with service.
BELLSOUTH, Shreveport, LA
08/2005-1/2006
Call Center/Customer Service/411 Information
Responsible for taking customers information
and giving them a listing for what is requested.
BUDGET PHONE, Shreveport, LA
2/2004-6/2004
Call Center/Customer Service/Application Processing Responsible for answering multi-phone lines, assisting customers, resolving account complaints, processing new customers applications.
KINGS TELEMESSGING, Shreveport, LA
05/2001-2/2004
Call Center/Operator/Customer Service
Responsible for Answering multi-phone lines, routing calls to the appropriate person, assisting customers, taking orders, and entering information into computer for ordering TELEPHONE BOOK DELIVERY, Shreveport, LA
2/2002-4/2002
Clerical
Responsible for taking care of employee
payroll, assuring all paperwork is updated for central records. HOLIDAY INN-DOWNTOWN, Shreveport, LA
6/2001-3/2004
Cashier/Hostess; Some front desk
Responsible for Customer Service, making
sure customers are satisfied and have enjoyed their stay AVIS RENTAL CAR, Shreveport, LA
1/2000-7/2000
Rental Agent
Responsible for Customer Service, updating contracts, renting vehicles and renting parking spaces
REFERENCE:
CATINA POWELL
5001 Armstrong place
SHREVEPORT, LA 71109
JOSETTE SHIVERS
3537 FREDRICK STREET
RECEPT/ACCT
SHREVEPORT, LA
BETTY ROBERTS
2016 JEWELLA AVE
FLORIST
SHREVEPORT, LA
TAMIKO RODNEY
3549 FREDRICK STREET
CASINO DEALER
SHREVEPORT, LA
LEON BRYANT
1650 SYCAMORE STREET
RETIRED LAB TECH
SHREVEPORT, LA
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