Office Manager - Firm Administrator

Benefits Human Resources Facilities Payroll

Confidentiality Perseverance Creative Versatile Diverse

Professional Experience

Wellspring Advisors LLC, New York City 2004 – 2016

Private Philanthropic Advisory Firm working with donors on programs that meet their goals & coordinates their grant making.

Office Administrator Benefits Facilities Payroll 401K

Manage day-to-day business operations: office services, staff, mail, payroll, personnel, information management, filing systems, and requisition of supplies, clerical services. Insured all office facilities and infrastructure needs were met. Managed research for best available products for insurance and other benefits. Administered benefit programs: Life, Health, Dental, Vision, disability insurance, pension plan, vacations, leave of absence and employee assistance.

As Human Resources Generalist: maintained legal requirements and government reporting regulations affecting human resources functions, ensuring policies, procedures & reporting were in compliance.

Recruitment, using sites like “Idealist.org, Monsters.com, PhilanthropyNewYork.org,Indeed.com” and other specialized sites.

Managed all benefits plans; kept records and was the main contact for all benefit plans participation for insurance and pension plans, personnel transactions such as hires, promotions, transfers, performance reviews, terminations and employee statistics for government reporting.

Developed and conducted On-Boarding of new hires; planned and conducted new employee orientation to foster positive attitude toward company goals.

Managed excellent relationship with all outside vendors and building management.

Instituted monitoring program for vendor performance to ensure quality service, evaluated, negotiated, selected and procured vendor services.

Organized relocation of New York office twice and DC office as company grew from five employees to fifty-three.

Travel arrangements and managed expense reports for Directors and Managing Partner.

Made trips to Uganda in order to procure Kampala office; purchased equipment and synchronized with IT department to provide internet service.

Processed Payroll for a staff of 53 in a single person department.

Managed website updates.

Beeland Interest, Inc. – Investment – Office Manger/Executive Assistant for the CEO 2003-2003

Manage day-to-day business operations: for office services, staff, mail, payroll, Household Personnel

Travel arrangements for car service and air travel.

Apple Staffing, New York City 2001-2004

ESPN Branded Media – Advertising Sales & Marketing – Senior Executive Assistant for Senior Vice President

ABC Television Network – Integrated Marketing & Promotions – Executive Assistant for two Directors

ESPN Outdoors – Sales & Sponsorship – Executive Assistant fro two Vice Presidents and a Senior Vice President

Preciado Hassman, Consulting, New York City 2002-2004

Career Blazers Learning Center – Instructor – MS Office and QuickBooks

John Rosselli Associates – Interior Design & Textiles – Administrative Assistant for Vice President, Textiles.

Dicapo Opera Theatre – Union Orchestra Payroll and Budget.

E. Zoe Hassman – Musician Web Design and Graphic Design – Administration and promotion.

Trans World Airlines, Inc.; New York City, Kennedy Airport, Mt. Kisco, NY. St. Louis, MO, Boston, MA 1978-2001

Manager, Budgets, Contracts & Controls, New York City, Kennedy Airport (Jamaica, Queens) 1992-2001

Managed office, purchased supplies, software, hardware, technical support, database programmer, audit incoming invoices, office procedures, budget controller and administrator. Liaise with vendors, internal management and crewmembers; responsible for payroll, A/R and A/P using QuickBooks, benefits administrator, arranged travel, events, and schedules, oversaw office technology and trained new hires. Supervised three clerical staff.

Trained staff on both standard and propriety software applications, functioned as Application Specialist for Microsoft office products.

Prepared Financial plan for flight crew’s hotel accommodations, transportation, and hotel administration’s operating budget.

Prepared press kits, designed flyers, retouched using Photoshop and enhanced photos for PowerPoint presentations.

Managed company website, updated & designed press releases using computer technology skills.

Responsible for Payroll, A/R and A/P using QuickBooks, benefits administrator, arranged travel, events, and schedules, oversaw the office technology and trained new hires.

Supervisor, Customer Relations, Mt. Kisco, NY, 1991-1992

Managed twelve member clerical staff and communications system. Analyzed data as it related to TWA, DOT and Quality Assurance, Coordinator for Automatic Customer Relations System (ACRS), Intellect and Focus report writing

Project management development of financial plan and performance tracking systems.

LAN administrator developed necessary restructuring of financial department operations.

Manager, In-Flight Services Operations, Budget, Administration; New York, NY, 1986-1991

Managed Staff Vice President office; developed broad-based analytical and organizational skills.

Planned & Administered $500 million dollar budget.

Primary technical support & trainer of Microsoft Office applications.

Prepared and designed flyers for crewmember communications and website updates.

In-Flight Supervisor, St. Louis, MO, 1984-1986

Supervised and mentored Flight Attendants.

Flight Attendant/ In-Flight Services Manager, Boston, MA, 1978-1983

Safety, customer service and passenger comfort during Trans World Airline flights

Metropolitan Museum of Art, The Cloisters, New York City 1976-1978

Bookstore Associate

Customer service and The Cloister’s information center.

Education

The University of Texas, El Paso - Math Research - 1970

Wichita State University BA - Opera Performance - 1975

The Juilliard School - Voice Performance - 1978

TCI College - Digital Media Arts – 2002

Parson’s School of Design - Fine Arts – 2015

Baruch College – Graphic Design/Web Design - present

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