Alicia M. DaCosta

*** **** ***** ****** *** *U Bronx,NY, 10454

Cell 347-***-**** Home 718-***-**** Email:acuk3a@r.postjobfree.com

MBA student looking to obtain a Health Administration /Case Manager Position, where I can use my computer, communication, and clerical skills.

Summary of Qualifications

• Ability to perform in a fast-paced environment

• Proficient in Microsoft Office applications

• Strong supervisory skills

• Self motivated and resourceful problem solver; skilled in identifying and meeting needs

• Strong interpersonal and communications skills

• Ability to work with professionals at all levels

Knowledge of Medicaid/ Medicare /Manage care, Third party Medical billing Payer or Insurance

Working with Nurses on My Action Plan, and Complex Cases

PROFESSIONAL EXPERIENCE

Cooperative Home Care Bronx NY (4/2007 – 2/2013)

Supervising VNS and Archcare Contract Coordinator

Motivated, schedule, and supervised 50+ employees on daily basis

Resolved customer’s complaints, effectively over the phone and in person.

Train and conduct “in-services” for home care workers every quarter

Liaise with Visiting Nurse Services of New York (teams)

Manage 90 home health workers payroll

Enforce disciplinary actions

Interact in case conferences for difficult clients with social workers, home health aides and nurses over the phone and within Visiting Nurse Services of New York organization

Investigate fraud and Abuse

Patient Care Home Care Agency, Brooklyn, NY (2/2006 – 4/2007)

Supervising VNS Coordinator

Maintained excellent customer relations

Resolved customers complaints, effectively developed telephone communication skills

Motivated and supervised 50+ employees on daily basis

Schedule coordinating Visiting Nurse Service cases

Utilized healthcare and HIPPA policy with customers as appropriate

The Container Store, New York, NY (1/2005-2/2006)

Shipping, Inventory and Stockroom Clerk

Coordinated shipments to customers

Supervised stock room staff

Managed domestic and international clients via phone

Personal Touch Home Care, Queens, NY (2001-2005)

Home Health Aide, Assistant Coordinator

EDUCATION

King Graduate School of Business, Monroe College, Bronx, NY

Monroe College: M.B.A with Concentration in Health Administration, Granted 6/2012

Monroe College: B.B.A. Health Administration Minor in Criminal Justice Granted 06/2008

Monroe College: A.A.S Medical Administration Granted 12/2005

Professional References:

Lissette Rodriguez: Manager at Cooperative Home Care

Telephone:718-***-****

Cleo Miller: RN for Visiting Nurse Service

Telephone: 914-***-****

Denise Hernandez: Vice President Cooperative HomeCare

Telephone:718-***-****

Contact this candidate