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German, Call center, Customer Service

Location:
Philippines
Posted:
May 01, 2016

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Resume:

CV of Peter Paul Sauer

Barangay Barosbos Norte

**** ******, ******

Philippines

DOB: 24.03.1958 in Amberg/Germany

Civil status: Married

Mobile: +63-921-***-**** Home: +63-917-***-****

Email: acuk2t@r.postjobfree.com

WORK EXPERIENCE

from 10/2009 – 12/2013 Localsoft S.L., Malaga, Spain

Localization, QA and Compliance Testing for Videogames.

Core Team member for Compliance and Localization Testing.

Team lead for up to 7 Linguistic Testers . Localization Tester, Translation, Testing of pre-production Videogames for Play station, Xbox, Nintendo, Mobiles, PC, etc. Audio verification. Proofreading of Game Manuals. Testing with PS4, Xbox ONE and previous devices. Documentation and Follow-Up of incidents.

Communication with the Client (i.e. the developers of the Videogame) on a daily basis by phone, online or email, responding to Clients requests, reporting problems, discussing possible problem solutions with the Client.

from 07/2010 – 10/2013 Extel CRE, Malaga. Call center for Movistar Telecommunications, inbound calls from existing clients and emitting calls to clients from other Telephone companies, portability offers, contracting, prolongations of contracts, special offers, etc.

I was working part time whenever Localsoft had no actual project.

01/2009 – 09/2009 VIP-Hotspot S.L., Fuengirola. Sales Representative for Wireless Internet.

Sales and customer service, reporting to the Sales Director. Selling contracts for wireless internet. Meeting with Clients on request, discussing technical problems with the current internet connection, providing technical solutions. As well consultations by email or phone.

03/2008 – 10/2008 Localsoft S.L., Malaga. Localization, Testing and QA for Videogames.

Localization Tester, Translation, Testing of pre-production Videogames for Playstation, Xbox, PC, etc. Audio verification. Proofreading of Game Manuals.

Communication with the Client (i.e. the developers of the Videogame) on a daily basis by phone, online or email, responding to Clients requests, reporting problems, discussing possible problem solutions with the Client.

04/2002 – 03/2008 POND SECURITY SERVICE GmbH. Contractor for US-ARMY in Germany. Start as Security Guard, promoted in 2003 to Shift Supervisor in the Site Hohenfels, Germany, moved to the Site Vilseck, Germany as Shift Supervisor in 2004, leading a Team of 28 Security Guards, promoted in 2006 to Operational Site Manager, promoted in 2007 to Site Manager, responsible for 128 Security Guards. I did the entire Recruitment Process for the employees in the assigned site.

Reporting directly to the Chief of Operations, liaison with the client on a daily basis. Meeting with the client, the representative of the US-Army, to receive orders for special events, weekly meetings for problem reporting. Permanent contact by phone or in person with the Military Police to ensure maximum security on all entry gates. Receiving orders by phone and email, forwarding these orders to the relevant recipients, controlling the proper execution.

04/2001 – 03/2002 Branch Manager for MIETPARK SELINSKI. Retail and rentals of construction machines. Parts storage, sending out replacement parts. Client contact by phone, email or directly in the shop, issuing rental contracts and providing solutions for clients requests, responding to inquiries by email or phone. Reporting to the owner of the business.

02/2000 – 02/2001 Branch Manager for WT-FUNSPORTS GmbH, Cologne. One of the largest Personal Watercraft Dealerships in Germany. Retail and repair of Personal Watercraft and spare parts. Receive, store and send out OEM and aftermarket parts. All Brand Names, YAMAHA, KAWASAKI, BOMBARDIER/SEADOO. Contacting clients on the phone, via email or personally in the shop, responding to inquiries, answering incoming calls and emails. Reporting to the owners of the business.

04/1995 – 01/2000 Self-employed. Dealership for YAMAHA, KAWASAKI and BOMBARDIER/SEADOO Personal Watercraft and Equipment. Personal Watercraft School and Rental.

09/1993 – 02/1995 Freelancer at KRONTEC GmbH. Development and Management of the Water sport Division, Dealership for YAMAHA Personal Watercraft and Equipment.

Consultation and sales for Personal Watercraft, welcoming new clients in the shop, consultations for client inquiries and mailing advertisements and special offers for existing clients. Receiving, storing and mailing parts worldwide. Reporting to the Chief of Department.

03/1992 – 07/1993 Area Sales Representative for PANASONIC Car Audio Division. Responsible for contracted Retail Businesses, sales .

Client contact on a regular basis, visiting clients and offering special deals,, responsible for quarterly reports and meeting the estimated sales figures. Reporting to the Sales Director.

02/1989 – 01/1992 Department Manager MEDIA MARKT, Car Electronics division. Negotiations with the Wholesalers, buying products, calculating the retail prices, responsible for the proper product placement in the shop, liaison with clients, selling products and consultations.

1988 – 1989 Department Manager Consumer Electronics, ELEKTROLAND ZIMMERMANN. Negotiations with the Wholesalers, buying attractive products, responsible for the proper product placement in the shop, liaison with clients in the shop, consultations and sales of the products.

EDUCATION

2012 - 2013 Government supported Formation classes:

Techniques for selling in Internet.

Low cost Telecommunication for Companies and Self-employed persons.

2008 - 2013 Classes at Localsoft S.l., Malaga. Computer Games Testing and Localization services

2002 – 2007 Classes and courses offered by POND SECURITY Service GmbH and the US-ARMY preparing for the duties as Security Guard Supervisor and the next levels of Employment.

1995 - 2000 Various classes and courses from YAMAHA, BOMBARDIER/SEADOO and KAWASAKI as Personal Watercraft Mechanic and Sales Representative.

1981 – 1985 Study Law University Regensburg, Germany. DNF

1978 – 1980 Study Biology University Regensburg, Germany. DNF

1968 – 1978 Highschool, Amberg, Germany

1964 – 1968 Elementary School, Amberg, Germany

SKILLS / PROFESSIONAL QUALIFICATION

Speaking and writing native German, fluent English, fluent Spanish.

Experience in Recruitment processes, Shift planning/assignment.

Experience in Team Lead.

Experience in Computing. Microsoft Word, Excel, Outlook, etc.

Experience in Sales.

Experience working in Call Center

Experience in Customer Service/Client Relations.

Experience in managing employees, maintaining a work schedule, vacation planning.

Good interpersonal/communications skills.

Translation, proofreading and Localization-testing for various types of computer games.

Translation or adaption for: Interface, Script, ReadMe, EULA and Manual.

QA Testing with Testing, Bug Identification, Bug Correction and Regression.

Cross-checking source text against target text.

Audio testing for lipsynch, correct localisation.

Proofreading for Manuals.

Certification testing.

Familiar with various types of debug machines i.e. PS4, Xbox One, PS3, Xbox 360, etc.

Familiar with various Bug Databases, i.e. Mantis, Softwareplanner, etc.

Good technical and mechanical skills as well due to my education as Personal Watercraft Mechanic by KAWASAKI, YAMAHA and BOMBARDIER/SEADOO.

DRIVERS LICENSE

Drivers license for cars/vehicles up to 7.5 tons and Motorcycle.

Private Transportation is available.



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