KAREN V. SANCHEZ

Provincial Address: Brgy. Lucsuhin, Ibaan, Batangas

Mobile No: 093********

E-mail address: acuk25@r.postjobfree.com

CAREER OBJECTIVES

Seeking a responsible job with an opportunity for professional challenges.

WORK EXPERIENCE

Alorica Philippines, Inc.

Technical Support Specialist

2nd floor SM City, Lipa

From November 3, 2014 to February 13, 2016

Responsibilities:

Provide clear outbound communication through chat technical support

Identify the technical problems of customers quickly and precisely

Able to give clear and concise instructions to solve the problem

Responsible for installation and uninstallation of software’s thru remote session

Daehwa Digital Tech Inc., Admin Staff

Unit 3 Orient Goldcrest Bldg. Carmelray II Calamba, Laguna

From April 16, 2014 to October 13, 2014

Responsibilities:

Monitor daily attendance of employees.

Investigate and understand causes for employee’s absences.

Provide advice and assistance to supervisors on staff recruitment.

Prepare notices and advertisements for vacant staff positions.

Prepares new employee files.

Orient new employees with the company rules and regulations,5’s, IMS Awareness.

Responsible for the processing of documents in PEZA for delivery.

Prepares sales invoice and delivery receipt for delivery.

Compute the total expenses for PEZA processing and submit it to Accounting Department.

CDO Foodsphere Inc.

Management Information Systems (MIS) Department

On-the-job trainee

Brgy. Bulihan, Malvar, Batangas

From November 12, 2013 to March 7, 2014

Responsibilities:

Installing and configuring computer software, systems, printers and scanners.

Planning and undertaking scheduled maintenance upgrades.

Talking to clients and computer users to determine the nature of problems.

Monitor Service Desk for tickets assigned.

EDUCATIONAL ATTAINMENT

Tertiary: Batangas State University

SY 2010-2014 Bachelor of Science in Information Technology Alangilan, Batangas City

Secondary: Dr. Juan A. Pastor Memorial National High School

SY 2006 - 2010 Talaibon, Ibaan, Batangas

Primary: Lucsuhin Elementary School

SY 2000-2006 Lucsuhin, Ibaan, Batangas

SKILLS

Technical Skills

Platforms: Windows XP/ Vista / 7 / 8 / 10, Mac OS X

Software: MS Office, Adobe Photoshop

Desktop Support Skills

Other Skills

Written and verbal communication skills

Ability to multitask and can work under pressure

Able to generate practical solutions and resolve complaints

Openness and quickly learn new concepts

Ability to meet deadlines and exceeds clients expectations

PERSONAL PROFILE

Age : 22 yrs. old

Date of Birth : December 28, 1993

Place of Birth : Lucsuhin, Ibaan, Batangas

Civil Status : Single

Height : 5’4”

Weight : 75 kg.

Religion : Roman Catholic

Sex : Female

Languages : Filipino and English

CHARACTER REFERENCES

Ms. Leah Maclit Mr. Ardee Dela Rosa

HR/Admin Supervisor Supervisor / Team Leader

Daehwa Digital Tech. Inc. Alorica Philippines Inc.

091*-***-**** 090*-***-****

I hereby certify that the above information are true and correct to the best of my knowledge and belief.

Karen V. Sanchez

Applicant

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