*** ** *** *****, ** *****

816-***-****

e-mail: acujzx@r.postjobfree.com

Joanna Klein

Objective

To obtain a management position and be part of an organization that welcomes opportunities and a positive environment.

Experience

March 2013-Present Hyatt Regency San Antonio San Antonio, TX

Director of Outlets

Medallia scores including NPS increased from previous year.

Gallup results improved from previous year.

Manage a staff of 40 plus line associates, 4 assistant managers and 1 supervisor

Developing of new concepts and menus

Beverage inventory, control and ordering

Knowledge of Birchstreet, purchase ordering system

Scheduling and payroll

Interviewing candidates and hiring

Training of new associates and continued training of current associates

Cross training of associates

Development of assistant managers and supervisors to department head

Transitioning to Union environment-new policies, procedures and implementation

Nov. 2012-March 2013 Grand Hyatt San Antonio San Antonio, TX

Achiote/In Room Dining Manager

Manage a staff of 35 line associates, supervisor and 3 assistant managers

Beverage inventory and control

Scheduling and payroll

Training of new associates and continued training of current associates

Cross training of current associates

Feb. 2012-Nov. 2012 Grand Hyatt San Antonio San Antonio, TX

Assistant Banquet Manager

Manage a staff of 50 plus associates

Scheduling and payroll

Training and implementation of new ideas

Planning and execution of banquet events

Working closely with kitchen, stewarding, culinary and purchasing

Recognized with Hyatt Leadership Award

Jan. 2008-Feb. 2012 Grand Hyatt San Antonio San Antonio, TX

Perks, Bar Rojo Manager and Grand Club Manager

Part of opening team at Grand Hyatt

Successfully opened food and beverage operation within new hotel

Doubled actual revenue since opening compared to forecast

Managed staff of 30 associates

Oversaw Perks, Grand Club and Bar Rojo

. 1992-Jan. 2008 Hyatt Regency Crown Center Kansas City, MO

Executive Administrative Assistant, Food and Beverage

Daily administrative tasks and duties

Assisted the Food & Beverage Director, Assistant Food & Beverage Directors and Food & Beverage Managers

Worked in various areas within the food and beverage division and learned every position

Knowledgeable of all position within the food and beverage division

Purchased supplies and equipment

Managed checkbook within the division

Education

1992 Lee’s Summit High School Lee’s Summit, MO

Graduated

2012 Southwest TX Junior College Uvalde, TX

Continuing Education

Training

2011 Hyatt Corporate Training Chicago, IL

Advanced Banquet Impact Training

2011 Hyatt Corporate Training Chicago, IL

Food and Beverage Impact Training

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